Xbox randomly running slow

NobleJay · Mar 28, 2023

The other day my xbox was running fine as usual, but yesterday it randomly started running slow, ive factory rested, cleared the cache, rested my router and alternated mac address and it has done absolutely nothing. I dont know why my xbox went from running good to laggy over night. My party chat cuts out every second, im very laggy in games and apps for example they will just sit on a swirling circle or something like that, once i tried to play a game and it thought i was offline and i wasnt, there was also a moment where it wouldnt let me sign into my account. Please help me.

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello NobleJay, you mention that you've already factory reset your console and it's still slow, what would be your console model and how long have you owned the console?

Georges C.

Hello again, being it from 2019 it may be slow because of dirt accumulated internally in the machine, dry thermal paste etc.

If you've already done a factory reset and the slowness continues, you should take it to a technical assistance so they can analyze the console.

NobleJay

Xbox one s and since 2019 christmas

XBF Ihssane Z

Hello there @ElliotHollis, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox:

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I also highly recommend checking the link below for further assistance:

Troubleshoot game issues on Xbox | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

ElliotHollis

this didn’t work so i’m not sure what to do other than completely reset my xbox. but i’m not sure if it will work or be a complete waste of time.

Xbox randomly running slow