Xbox randomly flickers, disconnects controller, and then shutdown. Have sent in for repair...

Hello, I just all of the above including the console reset and HDMI switch with tv updated to the most recent firmware. My console seems to work without the screen flickering when I unplug it and clear my alternate mac address. But once I turn off my Xbox and load a game up without unplugging and clearing alternate mac address, it flickers.

Hello Ermez,

Welcome to Microsoft Community.

We are sorry to hear that your Xbox still continues to flicker even after repair. Let me see how I can assist you with this concern.



There are some possible solutions that you can try to resolve the flickering problem on your own. Please follow these steps carefully and see if they help:



- Update your TV to the latest firmware. Some TVs may have compatibility issues with the Xbox Series X and need a software update to fix them .

- Change your Xbox Series X settings to match your TV's capabilities. You can adjust the resolution, refresh rate, and VRR (variable refresh rate) settings in Settings > General > TV & display options. Depending on your TV model, you may need to choose different combinations of these settings to avoid flickering. For example, you can try:

- Output 4K@60Hz with VRR

- Output 4K@120Hz without VRR

- Output 1080p or 1440p@120Hz with VRR

- Output 4K@60Hz without VRR

Troubleshooting 4K and HDR | Xbox Support

- Check your HDMI cable and port. Make sure you are using the HDMI cable that came with your Xbox Series X or a certified Ultra High Speed HDMI cable. Also, try plugging the cable into a different HDMI port on your TV or console, or use a different cable if you have one .

- Reset your console to factory defaults. This will erase all your settings and accounts from the console, but it will not delete your games and apps. You will need to sign in again with your email and password after the reset. To reset your console, go to Settings > System > Console info > Reset console > Reset and keep my games & apps.

How to reset your Xbox console to factory defaults | Xbox Support



If none of these solutions work for you, please contact our live support team.

1. Please use this link: Contact us | Xbox Support
   
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3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
    

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

I have this problem as well already returned my controller to support was sent a new one and still have the same issue of disconnecting randomly

Hi,

If you're having trouble connect your controller to your console, I would suggest trying this link: Xbox 360 Wireless
Controller disconnects or can’t connect

If none of those steps work and you have tried other controllers, it could be that the console needs to be sent for repair: Warranty and service