Xbox profile is stuck saying offline for friends even when I'm online & appearing online

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Kindly make sure that your account and privacy setting is set up correctly for "Others can see if you're online - Decide who can see that you're online and which game or app you're using.". Go to https://account.xbox.com/settings.

Once confirmed, perform an extended powercycle and reset your network hardware by following the steps below:

" 1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."

No, I realise that. It's just when I'm online, my friends look at my profile and it says offline, even though I'm set to appear online.

Did you ever find a fix because my profile keeps saying online status unknown and I'm stuck appearing offline

Hello!

This is the step I'm having issues with! When I go to Friends page, I do not have an option to click on my profile.

I can go to settings, and make sure that way that it says that I am online (which it does) but I am still offline to any of my friends.

Weird thing is that my husband's Xbox (we're obviously on the same network) will show up as online but if I try to sign in through his Xbox downstairs it says that I'm offline again. Even though everything that I can see is set to appear online. So confused!

Im having the same issue. My friends online were changed to offline and even the ones who were already offline wont say when they were last on it only says offline. My online status says im offline to everyone but my privacy settings are open and my settings
are set to online. This happened early this morning when i accepted a friend request and ever since i have been unable to see my friends or appear online.