xbox preview support request self refund

Discus and support xbox preview support request self refund in XBoX on Consoles to solve the problem; Anyways i contacted xbox support and they said do this to contact xbox preview support and say this so here it goes im a xbox preview member i bought... Discussion in 'XBoX on Consoles' started by l00 Monsters, Jun 12, 2018.

  1. l00 Monsters
    l00 Monsters Guest

    xbox preview support request self refund


    Anyways i contacted xbox support and they said do this to contact xbox preview support and say this so here it goes

    im a xbox preview member i bought

    Ori and the Blind Forest: Definitive Edition 2 days ago and only played it for 40 mins so in my order history

    i click request refund

    i see this page

    Before you start
    To get the quickest refund, let's make sure you're really ready.

    You bought the item within last 14 days.

    You and any anyone else used or played it for a total of no more than 2 hours.

    Your home console, PC, and any other device you installed it on turned on and signed in to the internet.

    The game or app isn't running on any device.

    i hit next

    i see this

    How long have you played {0}
    Before we can refund your money, we’ll need to know out if you’ve played Ori and the Blind Forest: Definitive Edition more than 2 hours. To help us get accurate info, follow the steps in this
    article
    , restart your devices, and try requesting a refund again.

    ok i click article

    i see

    Can't get a refund on apps and games from Microsoft Store
    ###applies-to products="article.details.products" saps="article.details.supportAreaPathNodes" ng-if="article.details.products.length || article.details.supportAreaPathNodes.length" class="ng-scope ng-isolate-scope">Applies to: Microsoft Store

    You may return most apps or games for a refund if they've been used two hours or less. If you can't get a return approved, try the following:

    1. If you're not running Windows 10 Creators Update or later, update Windows. On Start , go to Settings > Update & security > Windows update.
    2. Check your telemetry setting. If it's turned off, turn it on.
    3. Check your setting for Diagnostics and usage data. If it's set to Full or Enhanced, set it to Basic. On Start , go to Settings > Privacy > Feedback & diagnostics.
    4. If steps 1-3 worked, wait a bit and try again.
    5. If it's a new game, or you just set up your Home console or offline PC, you'll need to wait 24 hours to request a refund.
    If you still can't get your request approved, the app or game might not collect data we need to measure how long the app or game was used, (including zero usage). Only apps or games that collect usage data are eligible for refund.

    this is all fine but im trying to request a refund from a game on my xbox not pc so tec support told me to post all this here

    :)
     
    l00 Monsters, Jun 12, 2018
    #1
  2. FatedAnarchy
    FatedAnarchy Guest
    Xbox One and Windows 10 Self-Service Refunds

    xbox preview support      request self refund [​IMG]


    Apparently, it was posted on the dashboard for alpha testers. Should launch soon.

    Edit -

     
    FatedAnarchy, Jun 12, 2018
    #2
  3. bowski477
    bowski477 Guest
    Help us Find Your Usage Data

    To request a refund you would need to contact official billing support at support.xbox.com/contact-us

    Self service refunds are in beta currently but if you are having trouble doing that on your account it is best to speak with billing support.
     
    bowski477, Jun 12, 2018
    #3
  4. Smwutches
    Smwutches Guest

    xbox preview support request self refund

    The preview program forums have actually been moved to Reddit - Xbox Insiders
     
    Smwutches, Jun 12, 2018
    #4
  5. l00 Monsters
    l00 Monsters Guest
    so what your telling me is i have to leave xboxs website and actually go to reddit and make a reddit account to contact xbox
     
    l00 Monsters, Jun 12, 2018
    #5
  6. HAZMAT RADIO
    HAZMAT RADIO Guest
    HAZMAT RADIO, Nov 3, 2018
    #6
  7. HAZMAT RADIO Win User

    xbox preview support request self refund

  8. Smwutches Win User

    xbox preview support request self refund

  9. l00 Monsters Win User

    xbox preview support request self refund

    The preview program forums have actually been moved to Reddit - https://www.reddit.com/r/xboxinsiders/
    so what your telling me is i have to leave xboxs website and actually go to reddit and make a reddit account to contact xbox
  10. TE33ER Win User

    마인크래프트 원도우10 환불에 관해서 [Translate] Official Minecraft 10 Refunds

    Hi, sorry my Korean is not good please follow these steps below

    To request a self-service refund:

    1. Navigate to account.microsoft.com and sign-in.
    2. From the top menu bar, select Payment & billing > Order history.
    3. Navigate to a purchased game or app, and select Request a refund.
    Please note the below conditions for requesting a self-service refund:

    • Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
    • DLC, season passes, and add-ons are not eligible for self-service refunds.
    • The game or app must be downloaded and launched before requesting a self-service refund.
    • You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
    • Certain Windows 10 apps may not be eligible for self-service refunds.
    • Microsoft reserves the right to block access for users who abuse self-service refunds.
  11. bowski477 Win User

    Help us Find Your Usage Data

    To request a refund you would need to contact official billing support at support.xbox.com/contact-us

    Self service refunds are in beta currently but if you are having trouble doing that on your account it is best to speak with billing support.
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xbox preview support request self refund

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