xbox preview support request self refund

Anyways i contacted xbox support and they said do this to contact xbox preview support and say this so here it goes

im a xbox preview member i bought

Ori and the Blind Forest: Definitive Edition 2 days ago and only played it for 40 mins so in my order history

i click request refund

i see this page

Before you start
To get the quickest refund, let's make sure you're really ready.

You bought the item within last 14 days.

You and any anyone else used or played it for a total of no more than 2 hours.

Your home console, PC, and any other device you installed it on turned on and signed in to the internet.

The game or app isn't running on any device.

i hit next

i see this

How long have you played {0}
Before we can refund your money, we’ll need to know out if you’ve played Ori and the Blind Forest: Definitive Edition more than 2 hours. To help us get accurate info, follow the steps in this
article, restart your devices, and try requesting a refund again.

ok i click article

i see

Can't get a refund on apps and games from Microsoft Store
###applies-to products="article.details.products" saps="article.details.supportAreaPathNodes" ng-if="article.details.products.length || article.details.supportAreaPathNodes.length" class="ng-scope ng-isolate-scope">Applies to: Microsoft Store

You may return most apps or games for a refund if they've been used two hours or less. If you can't get a return approved, try the following:

1. If you're not running Windows 10 Creators Update or later, update Windows. On Start , go to Settings > Update & security > Windows update.
2. Check your telemetry setting. If it's turned off, turn it on.
3. Check your setting for Diagnostics and usage data. If it's set to Full or Enhanced, set it to Basic. On Start , go to Settings > Privacy > Feedback & diagnostics.
4. If steps 1-3 worked, wait a bit and try again.
5. If it's a new game, or you just set up your Home console or offline PC, you'll need to wait 24 hours to request a refund.

If you still can't get your request approved, the app or game might not collect data we need to measure how long the app or game was used, (including zero usage). Only apps or games that collect usage data are eligible for refund.

this is all fine but im trying to request a refund from a game on my xbox not pc so tec support told me to post all this here

:)

 

Xbox One and Windows 10 Self-Service Refunds




Apparently, it was posted on the dashboard for alpha testers. Should launch soon.

Edit -

 

Help us Find Your Usage Data

To request a refund you would need to contact official billing support at support.xbox.com/contact-us

Self service refunds are in beta currently but if you are having trouble doing that on your account it is best to speak with billing support.

 

The preview program forums have actually been moved to Reddit - Xbox Insiders

 

so what your telling me is i have to leave xboxs website and actually go to reddit and make a reddit account to contact xbox

 

Here's info on the Xbox Preview Program/ Xbox Insider

https://support.xbox.com/en-US/xbox-one/console/xbox-insider-hub-report-a-problem

Sorry but no assistance here on these forums for the preview program