Xbox pc issue

Hello Muhamed, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I understand you’re having some trouble when playing games downloaded from the Xbox app. Let’s try to sort this out.

However, before that, I need to ask the following questions:

Are you using Windows 10 or Windows 11?
What procedures you tried to fix this prior to your post creation?
If you try downloading a new game from the Xbox app, the same inconvenience occurs?

Meanwhile, please verify if the following Xbox services are running on your PC.

For this, search Services by using the Windows search functionality and look for the next services once you open the program:
IP Helper
Xbox Live Auth Manager
Xbox Live Game Save
Xbox Live Networking Service
Gaming Services

Then do this for each service: Right-click on it and select Properties. In Startup type make sure it’s set to Automatic.
If the service isn’t started, click Start Click Apply and OK to save changes, restart your PC and try again.

**If you're not able to do this with Gaming Services you can skip that part

I'm using the PC.
And I tried to make the services you mentioned auto and still not working.

I'm on win 11 and the issue happens only with the game that launch throw xbox game pass app. So, if you are launching e.g., rainbow six from ubisoft through xbox game pass. it works well.

I tried to uninstall xbox delete the credential and reinstall it and reinstall the gaming services but it doesn't work.

Hello DerpyHippoz,

Thanks for update.

If you would like to proceed with the troubleshooting that may require you to do extensive back up of files and preferred settings. We can provide you the steps on how to do it however, it is best for you to reach out a live support that way you will be assisted with the backup you needed for your files.

1. Go to this link: Contact - Microsoft Support
   
2. Please provide a brief description of the problem and click Get Help;
   
3. Click Contact Support at the bottom of the display results.
   
4. When you identify the product that is experiencing the problem, click Confirm.
   
5. Finally, you can choose to contact a live chat representative or have a live phone representative make a call.
   

For reference we recommend you do an in-place upgrade of your device because if issue still persist, this may be a bug needs to be reported to the team Xbox.

Regards,

Hello DerpyHippoz,

Thank you for your reply and update.

Can you recall performing any troubleshooting steps related to registry?

There will be a fit troubleshooting for this that will require you to do extensive back up of files and preferred settings. However, we may still isolate the issue by using local user profile in your Windows device. If this issue is being localized by this specific user profile or your computer needs reinstallation.

Kindly create a local user profile:

Create a local user account

1. Select Start > Settings > Accounts and then select Family & other users. (In some versions of Windows you'll see Other users.)
   
2. Next to Add other user, select Add account.
   
3. Select I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account.
   
4. Enter a user name, password, or password hint—or choose security questions—and then select Next. Open Settings and create another account
   
   Next is to change a local user account to an administrator account so you can launch and play games.
   
5. Select Start > Settings > Accounts .
   
6. Under Family & other users, select the account owner name (you should see "Local account" below the name), then select Change account type.
   
   Note: If you choose an account that shows an email address or doesn't say "Local account", then you're giving administrator permissions to a Microsoft account, not a local account.
   
7. Under Account type, select Administrator, and then select OK.
   
8. Sign in with the new administrator account.
   

Source: Create a local user or administrator account in Windows - Microsoft Support

Followed by launching of Microsoft Store and sign into your account. Kindly set it to sign into this app only.

Try to check if the Xbox app will launch without being stuck on Xbox logo.

If you were not stuck, try to sign into your account and set it to sign into this app only too (if prompted).

We look forward for your reply.

Regards,

I was able to take a screen shot I think the issue is caused by my dev kit, but it doesn't make any sense because it shouldn't be doing this.