Xbox PC Game Pass App - "Manage Installs" page stuck on "Checking for updates..." indefinitely

Hello kieran_online,

Thank you for the clarification, I have to check with our internal team and will get back to your for updates. If there are any progress please let us know by updating this thread.

Hello kieran_online,

Can you try to uninstall the game.

Install a different game instead and see if you will experience the same issue.

Hello kieran_online,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. Let me see how I can assist you with this concern.





We’d like to know more about it in details so that we can provide a more accurate resolution for you.

• What is the current version and edition of Windows OS installed? (check this by searching for WINVER)
  
• What is the version of the Xbox App?
  

So far, it seems that you have already performed most of the troubleshooting steps necessary to fix this issue. Somehow, here are some additional troubleshooting methods we can try to fix.

If you are running third-party software for antivirus, antimalware, or performance enhancements, Disable them.

Perform Both SFC Scan and Clean boot

Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support

How to perform a clean boot in Windows - Microsoft Support

After running these methods try to see if the games are still queued.

Perform the method below:

Reinstall the Gaming Services app on your Windows 10/11 device:

1. Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
   
2. In Windows PowerShell, type the following command and press Enter:
   
   get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
   
3. In the same window, type the following command and press Enter:
   
   start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
   
4. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
   
5. Restart your device and try to install the game again.
   

You may also try to create a new Windows User and test it on the new profile created.

Create a local user or administrator account in Windows - Microsoft Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hi,

Maybe no help but I have been trying to fix this issue myself for last couple of days. I have been able to get working again by starting in Safe Mode and

renaming the install folder I was using (changed it to "xboxgames backup"). I started system back up and it recreated the "xboxgames" folder and started working.

Thanks

Edit: Should have noted that once folder was changed you would need to copy old already installed games into new folder or redownload.

Hello kieran_online,

Thank you for sharing the resolution you perform to fix the issue. I also recommend for you and the rest who are having this type of issue to submit a feedback or report this issue with Xbox in order for the issue to be reviewed by the appropriate team.

Kindly follow the guide in submitting a bug through the Xbox App:

1. Navigate to the top right of the application and select your gamerpic icon
   
2. Select “Feedback” in the drop-down menu
   
3. Select “Report a problem”
   
4. Click Give new feedback
   
5. Add [Xbox Forum] in “Summarize your feedback” followed by a feedback summary
   
6. Summary should be descriptive and fully detailing the error you are receiving. Links redirecting to this forum post will not be accepted and will cause a delay in your feedback submission.
   
7. Category should automatically be selected.
   
8. In the "add more details" category, you will have the option to "Recreate my problem". Recreating the problem will help us further pinpoint the error you are receiving.
   
9. Once complete, post the title of the bug report along with the submission date in this thread
   

Or please see: Provide feedback to Team Xbox | Xbox Support