Xbox PC Game Pass App - "Manage Installs" page stuck on "Checking for updates..." indefinitely

kieran_online · Mar 18, 2023 at 5:42 PM

feel bad for posting this when it seems to be a well-known problem but nothing has worked.

Using PC Xbox app on Windows 11 for Game Pass games. Was working totally fine up through March 15th; then afternoon of March 16th I tried to install Bugsnax and suddenly all hell broke loose. "Manage Installs" is now stuck "Checking for updates..." indefinitely, and the multiple games queued to download are all stuck at 0% (even if they say "downloading" instead of "queued"!) because it never stops checking.

I have spent 6+ hours over multiple days Googling for solutions, reinstalling, deleting, repairing, resetting, updating every single app I possibly could, even deleting all existing game installs and files, and nothing has worked. Before I deleted them all in desperation, games that were already installed wouldn't launch, either, so I can't play anything at all.

Things I have already tried that did not work:

Uninstalling & reinstalling Xbox app and related apps including Gaming Services and Windows Store

"Repair" or "Reset" in Windows Settings > Apps > Advanced options on all the same as above

Updating programs or Windows itself (everything's completely up to date)

Restarting computer (close to 10 times at this point)

Deleting temporary files

Deleting AppData package cache

Running chkdsk /f/x/r/v

Defragging drives

etc.

If it matters, I install all my games to an SSD named F: rather than my C: drive since my C: is low on space. The last game I played before this started was Paradise Killer, and then it left Game Pass and I uninstalled it and tried to install Bugsnax to fill the void.

Is there ANYTHING else that might work?

Thanks.

:)

CarTzy

Hello kieran_online,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. Let me see how I can assist you with this concern.

We’d like to know more about it in details so that we can provide a more accurate resolution for you.

What is the current version and edition of Windows OS installed? (check this by searching for WINVER)
What is the version of the Xbox App?

So far, it seems that you have already performed most of the troubleshooting steps necessary to fix this issue. Somehow, here are some additional troubleshooting methods we can try to fix.

If you are running third-party software for antivirus, antimalware, or performance enhancements, Disable them.

Perform Both SFC Scan and Clean boot

Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support

How to perform a clean boot in Windows - Microsoft Support

After running these methods try to see if the games are still queued.

Perform the method below:

Reinstall the Gaming Services app on your Windows 10/11 device:

Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
In Windows PowerShell, type the following command and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
In the same window, type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
Restart your device and try to install the game again.

You may also try to create a new Windows User and test it on the new profile created.

Create a local user or administrator account in Windows - Microsoft Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Landon Martin2

I restarted the computer and the Manage Installs page on the Xbox app is still stuck on “Checking for updates…” with three games staying Queued

IamJustinAaron

Hello If you can't install
Game Pass Games on your PC, follow these suggestions:

Check if you have the right Game Pass.
Clear Cache of Xbox Game Pass App.
Update to the latest Windows 10 version,viz v1903.
Admin privileges for Games.
Give Admin privileges for Games.
Check Windows Store Apps Troubleshooter.
Repair Game if it keeps crashing or doesn’t work
Cannot Sign in to Xbox Live

Go to Settings > Apps and then click on the Xbox App.
Click on Advanced and then click on Reset or Repair
Close the app, relaunch and check if you can install the Xbox Game Pass Games on Windows PC

Microsoft has renamed the original Xbox App to Xbox Console Companion app to manage everything on Xbox. The new Xbox app is the primary destination for gamers to connect with their friends, browse for games, and experience Xbox Game Pass for PC.

ThorX360

I have purchased Xbox game pass, yet whenever I try to install a game from the Xbox app on windows 10 it prompts me to 'Join game pass". I double check and I have indeed paid for it and my account page seems to recognize this, but I cant access
any of its features. Please help!

Hi,

did you install the Xbox App beta as explained here https://www.xbox.com/xbox-game-pass/pc-games ?

If yes, I suggest you try to logout from the account and login again in order to update the account information.

andersonpassos

It sounds like you are having trouble installing games from the Xbox Game Pass on your D drive.

Make sure that you have enough free space on your D drive to install the games.

Check if there are any updates available for the Xbox Game Pass app and install them.

Try resetting the Xbox Game Pass app:

On your Xbox One console, go to "My games and apps"

Navigate to the Xbox Game Pass app and press the "Menu" button on your controller.

Select "Manage app" and then "Reset".

Confirm the reset and try installing the game again.

If none of the above steps help, you can try uninstalling and reinstalling the Xbox Game Pass app. Make sure to select the D drive as the installation location when you reinstall it.

Xbox PC Game Pass App - "Manage Installs" page stuck on "Checking for updates..." indefinitely