Xbox PC App won't recognize Game Pass subscription.

Discus and support Xbox PC App won't recognize Game Pass subscription. in XBoX on Windows to solve the problem; I can't get the Xbox PC app to recognize that I have a Game Pass subscription. It asks me to buy a new subscription even though the order history page... Discussion in 'XBoX on Windows' started by CharlesTang3, Dec 15, 2019.

  1. CharlesTang3
    CharlesTang3 Guest

    Xbox PC App won't recognize Game Pass subscription.


    I can't get the Xbox PC app to recognize that I have a Game Pass subscription. It asks me to buy a new subscription even though the order history page shows i already have it. I already signed in and
    out but it doesn't work.

    If I do try to buy it again I get a dialog telling me to "Confirm your Microsoft Store account". When I go to the Microsoft App and do this, I get another error dialog in the Xbox app: "We weren't able to set the Microsoft Store account".

    I also tried just creating a new @hotmail.com account entirely and trying to buy the Game Pass again, but it still gives me the same issue.

    The only related thread I could find was this, but it didn't help:

    https://beta.support.xbox.com/help/games-apps/game-setup-and-play/how-to-get-xbox-app

    :)
     
    CharlesTang3, Dec 15, 2019
    #1
  2. CharlesTang3 Win User

    Xbox PC App won't recognize Game Pass subscription.

    Yes I'm sure that I do. It says very clearly on the offer page: "Unlimited access to over 100 high-quality PC games"

    Source: https://www.xbox.com/en-US/xbox-game-pass/pc-games#howitworks

    Support hasn't been any help here. I've just been told to reinstall the app, which I've tried to no avail.

    I realize this is a beta so issues are to be expected, but the experience is totally broken for me (and probably others) and so far I can't get any help at all. Even the page for reporting and issue and asking for a refund are broken too... It would be great
    if someone could escalate this to the development team; it seems like a bug.
  3. napalm 31337 Win User

    Xbox PC App won't recognize Game Pass subscription.

    Do you have the right subscription plan? Because you can usa Game Pass PC or Game Pass Ultimate on a Windows 10 PC, but if you have only the Xbox Game Pass subscription, this plan is valid only for Xbox console.
  4. BibleIKX Win User

    Xbox PC App won't recognize Game Pass subscription.

    The whole thing is too broken to just be in "BETA" [Mod Removed]. When it literally doesnt let you access anything you're paying for, its kinda
    [Mod Removed]. 1 corrupted file and now none of my game pass games work.
  5. SenselessRelic Win User

    Xbox PC App won't recognize Game Pass subscription.

  6. Stoner70 Win User

    Xbox PC App won't recognize Game Pass subscription.

    did this work on gamepass games or purchased? some I noticed had the" play anywhere " feature , I was able to download.
Thema:

Xbox PC App won't recognize Game Pass subscription.

Loading...

  1. Xbox PC App won't recognize Game Pass subscription. - Similar Threads - App won't recognize

  2. Xbox Insider Hub App won't Install

    in XboX Insiders
    Xbox Insider Hub App won't Install: I've had the xbox insider app and program for a while - I went to open it and then it told me I needed to update it - it continue it fails to update and installation stops - not sure what to do -...

  3. My Xbox app won't open on Windows 10

    in XboX Insiders
    My Xbox app won't open on Windows 10: I've tried reinstalling the app, I've tried the Gaming Services repair tool, I've checked that everything in Services is set to automatic, I've checked for updates, and I've even updated the BIOS....

  4. Xbox app won't open after update

    in XboX Insiders
    Xbox app won't open after update: Hello, I cannot open the XBOX App at all on PC. It crashes within 1-2 seconds after the attempt. Here is some info through the event viewer: XboxPcAppCE.exe Exception Code: c0000409 Fault Module...

  5. Windows 11 xbox app preview won't install games says to join ultimate

    in XboX Insiders
    Windows 11 xbox app preview won't install games says to join ultimate: I am already a gamepass ultimate subscriber but the xbox app will not let me install any gamepass games today. At first the app reporting errors in connecting to try again. I tried on different...

  6. Xbox App Won't Open

    in XBoX Games and Apps
    Xbox App Won't Open: I click on the Xbox app and it says "Opening Xbox app" but just stays on that message. It never actually opens the app. I have updated to the latest version. I have restarted my PC four times and...

  7. Forza Motorsport Won't launch on Xbox app PC

    in XBoX Games and Apps
    Forza Motorsport Won't launch on Xbox app PC: When launch Forza motor sport from Xbox app the game launcher started and load for a bit than it disappear without any error and the game did not launch. Similar issues :...

  8. Pc xbox app won't let me sign out or switch account

    in XBoX Accessibility
    Pc xbox app won't let me sign out or switch account: anyone know how to fix this problem i can't sign out or switch account on the xbox app on my pc its bugged i have reinstalled the app and it still bugs and i have change the password to the bugged...

  9. Minecraft MOBILE app won't let me sign out.

    in XBoX Games and Apps
    Minecraft MOBILE app won't let me sign out.: Basically, My friend got the minecraft app after a while, and they cannot sign in due to an error. There is this popup to sign in, and their microsoft account that they have no access to anymore...

  10. Why won't the Xbox app on Android recognize Bluetooth headphones as a microphone?

    in XBoX on Windows
    Why won't the Xbox app on Android recognize Bluetooth headphones as a microphone?: I've seen this posted multiple times, with no valid solutions. Reinstalling the app doesn't help, clearing cache doesn't help. Reconnecting the Bluetooth doesn't help. I don't know if an update...