Xbox PC app automatically logging in to the wrong account and no 'Use other account' option

Discus and support Xbox PC app automatically logging in to the wrong account and no 'Use other account' option in XBoX Accessibility to solve the problem; I have two MS accounts, one Windows account, one Xbox account and i want to login on my new Windows PC as follows: Windows: Windows account Microsoft... Discussion in 'XBoX Accessibility' started by JoeBloggs69, Jun 27, 2023.

  1. JoeBloggs69
    JoeBloggs69 Guest

    Xbox PC app automatically logging in to the wrong account and no 'Use other account' option


    I have two MS accounts, one Windows account, one Xbox account and i want to login on my new Windows PC as follows:

    Windows: Windows account
    Microsoft Store App: Xbox account

    Xbox App (game pass pc): Xbox account

    This works fine on my Windows 10 pc, but on my new Windows 11 pc, while the Microsoft Store App logs into my Xbox account, the Xbox App just automatically logs in to my Windows account and has no 'Use other account' option.

    • Changing MS store account to my Xbox account before opening Xbox App - Did not work
    • Deleting the Accounts and Cache folders from 'C:\Users\[your profile]\AppData\Local\Packages\Microsoft.XboxIdentityProvider.........\AC\Tokenbroker' - Did not work
    • Keep doing the above and eventually will work - Spent two hours, still hasn't worked!

    Has anyone managed to find a reliable fix?

    :)
     
    JoeBloggs69, Jun 27, 2023
    #1
  2. watson 1423 Win User

    Xbox PC app automatically logging in to the wrong account and no 'Use other account' option

    I am going to try it later thanks for the workaround pall
  3. JoeBloggs69 Win User

    Xbox PC app automatically logging in to the wrong account and no 'Use other account' option

    I have followed all of the above, I am now logged in to windows on my XBox/GamePass account, and the XBox app is STILL logging in automatically to the wrong account.

    So, how do I make the XBox app forget the credentials that it's remembering?

    Where are they stored?
    It's not 'C:\Users\[your profile]\AppData\Local\Packages\Microsoft.XboxIdentityProvider.........\AC\Tokenbroker' as I cleared that again, so it must be somewhere else?
  4. Chris Kopsho Win User

    Xbox PC app automatically logging in to the wrong account and no 'Use other account' option

    OMG! It Worked! Thank you so much, @JoeBloggs69 !!
  5. CarTzy Win User

    Xbox PC app automatically logging in to the wrong account and no 'Use other account' option

    Hello,

    Good to know that it is working now and thank you for sharing the method you perform to fix issue. This will be helpful with the rest of the community member who may encounter this type of issue.

    Please do not hesitate to ask the community anytime just in case you have any questions in the future.

    We'd also like to hear your feedback by providing it through our feedback channels. Please see: Provide feedback to Team Xbox | Xbox Support
  6. JoeBloggs69 Win User

    Xbox PC app automatically logging in to the wrong account and no 'Use other account' option

    Think i've finally sussed it. For anyone interested, this is what i did:

    • Uninstalled XBOX App
    • Cleaned registry with CCLeaner
    • Logged into Microsoft Store app with my desired account (my XBox/GamePass account)
    • Installed a game I owned (minecraft) from the Microsoft store
    • Launched the game and logged in with my desired account (my XBox/GamePass account)
    • Closed the game
    • Installed XBox app
    • Opened XBox app

    ...and voil , finally using my desired account.

    I'm not sure if this behaviour with multiple accounts is intended or not, but I found posts going back to 2021 with this issue, so it's not a new thing and not something MS have fixed if it's not intended.

    If you are listening MS, and I doubt it, just add the option to change accounts to the XBox app in Windows 11 like it is in Windows 10, It's not rocket science.
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Xbox PC app automatically logging in to the wrong account and no 'Use other account' option

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