XBox PC App - 0x87e00196 during game installation

Yes on PC trying to install new games on pc now I have a new error code 0x87e00196

OK

I was able to fix the 0x87e00196 error by myself. So I can install games from the PC Game Pass again.

Just had to reinstall the Gaming Services again...

Done, no success. Games still throw Error: 0x87e00196 when attempting to install.

Reset the cache, not working, 0x87E00196 now when I try to install games. Which is linked to the gaming services application, which I've installed and reinstalled about a dozen times now.

Already uninstalled and reinstalled the Xbox app

Windows is completely up to date.

The Anti-Virus is Windows defender and it didn't work once I disabled it.

Unfortunately none of these worked.

Hi Keyon Wolber,

Greetings!

Thank you for publishing in Microsoft Community.

We understand that you are experiencing an error code 0x87e00196 while trying to install a game on the Xbox app after getting a new SSD. I will be happy to assist you with this issue.



Error code 0x87e00196 usually occurs when there is a problem with the Xbox Live service or when there is an issue with the game installation. Here are some troubleshooting steps that you can follow to resolve this issue:



1. Reset the Microsoft Store: Resetting the Microsoft Store can also help resolve issues with game installations. To do this, follow these steps:



- Press the Windows key + R to open the Run dialog box.

- Type "wsreset.exe" (without quotes) and press Enter.

- Wait for the command to complete, and then try installing the game again.



2. Reinstall the Xbox app: If none of the above steps work, you can try reinstalling the Xbox app. To do this, follow these steps:



- Press the Windows key + X and select "Apps and Features".

- Locate the Xbox app and click on it.

- Click on "Uninstall" and follow the on-screen instructions.

- Once the app is uninstalled, restart your computer.

- Go to the Microsoft Store and reinstall the Xbox app.

- Try installing the game again.

3. Open Windows Powershell as administrator. Copy and Past the command below and then press Enter after each one.


-To uninstall gaming services: get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
- To reinstall: start ms-windows-store://pdp/?productid=9MWPM2CQNLHN


If the issue still persist after the troubleshooting steps above. Please check this support article that might help you out: Error 0x87e00196 occurs when you try to manage a game on Windows | Xbox Support

I hope the steps above will help you to fix your issue. We look forward for your response.

Thank you,

Microsoft Community Moderator