Xbox Password reset. My son has locked himeself out of his account.

RodneyNewstead · Oct 31, 2019

MY 10 year old son has locked himself out of his account on Xbox. He cannot remember the password. I went online and filled the form in 4 times and nothing. Just get an automated message.

Last night went online chat with Microsoft for help and nothing. They sent me further up the tree and I filled in another online contact form that has a voucher number. And Nothing.

Absolute nightmare and dreadful service. Any ideas of how `I can get this done for him or shall I abandon it and open a new account for him?

But he will lose all his saved games and stuff on Fortnite. Help, please.

A Dad at his witts end,

:)

AridLizard

have you tried getting a phone call back from support?

go to https://support.xbox.com/en-US/contact-us

Select Billing & accounts in the category area

Select See other options

Select How to protect my account

Select Show contact options

Select Request a call from Support

you could also try the Compromised Account Solution

they might be able to get your son back into his account

hope this helps

XBF Ruben D

Hello
RodneyNewstead,

Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with your Microsoft account.If you do require further assistance please feel free to Contact Xbox Support as they might be able to assist
you further. At this time we will be locking this thread. If you have any other questions or concerns please feel free to create a new thread.

To Contact Xbox Support please follow the link provided.

Try this:

Log into Support.Xbox.com
Scroll down, Click on Contact Us
Step 1: Click on Ask a Question
Step 2 : Select your Product
Step 3 : Select your Issue
- Select – Call me back

Hope this helps and thank you for posting on Xbox Forums.

RodneyNewstead

Hi Brad, I have tried several times and no joy. Nearly two weeks I've been trying to get back into my son's account.

I've now given up, going to open a new account for him in my name. Just impossible to get a password re-set.

Thanks for your help,

Rod.

XBF Brad A

Hello Rodney,

Thanks for coming to the forums. We understand having issue logging in. For any

account recovery, it needs to go through the web form. The main points of interest to make sure when filling the form out to get approved.

Make sure the name and birthdate on the form are right.
When it asks if you ever purchased anything select yes and Xbox. If you used card for a game or subscription.
If selected yes for purchase, it will ask for gamer tag and console ID. If on an Xbox one, S, or X, it can be located under settings>system>console info>Xbox live device ID-starts with FD.

Hope this helps.

Brad

Tanya G_134

Thank you . I appreciate your response. My son fell out with his father and moved in with me. His father is being unpleasant and difficult and would not do this. My son is getting locked out of his accounts and we can not restore / change his passwords. He so far lost access to his email and Xbox . Is there no way around this at all ?

Xbox Password reset. My son has locked himeself out of his account.