Xbox Password reset. My son has locked himeself out of his account.

Discus and support Xbox Password reset. My son has locked himeself out of his account. in XBoX Games and Apps to solve the problem; MY 10 year old son has locked himself out of his account on Xbox. He cannot remember the password. I went online and filled the form in 4 times and... Discussion in 'XBoX Games and Apps' started by RodneyNewstead, Oct 31, 2019.

  1. Xbox Password reset. My son has locked himeself out of his account.


    MY 10 year old son has locked himself out of his account on Xbox. He cannot remember the password. I went online and filled the form in 4 times and nothing. Just get an automated message.

    Last night went online chat with Microsoft for help and nothing. They sent me further up the tree and I filled in another online contact form that has a voucher number. And Nothing.

    Absolute nightmare and dreadful service. Any ideas of how `I can get this done for him or shall I abandon it and open a new account for him?

    But he will lose all his saved games and stuff on Fortnite. Help, please.

    A Dad at his witts end,

    :)
     
    RodneyNewstead, Oct 31, 2019
    #1
  2. AridLizard Win User

    Xbox Password reset. My son has locked himeself out of his account.

    have you tried getting a phone call back from support?

    go to https://support.xbox.com/en-US/contact-us

    Select Billing & accounts in the category area

    Select See other options

    Select How to protect my account

    Select Show contact options

    Select Request a call from Support

    you could also try the Compromised Account Solution

    they might be able to get your son back into his account

    hope this helps
  3. XBF Ruben D Win User

    Xbox Password reset. My son has locked himeself out of his account.

    Hello
    RodneyNewstead
    ,



    Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with your Microsoft account.If you do require further assistance please feel free to Contact Xbox Support as they might be able to assist
    you further. At this time we will be locking this thread. If you have any other questions or concerns please feel free to create a new thread.

    To Contact Xbox Support please follow the link provided.

    Try this:

    • Log into Support.Xbox.com
    • Scroll down, Click on Contact Us
    • Step 1: Click on Ask a Question
    • Step 2 : Select your Product
    • Step 3 : Select your Issue
      • Select – Call me back

    Hope this helps and thank you for posting on Xbox Forums.
  4. RodneyNewstead Win User

    Xbox Password reset. My son has locked himeself out of his account.

    Hi Brad, I have tried several times and no joy. Nearly two weeks I've been trying to get back into my son's account.

    I've now given up, going to open a new account for him in my name. Just impossible to get a password re-set.

    Thanks for your help,

    Rod.
  5. XBF Brad A Win User

    Xbox Password reset. My son has locked himeself out of his account.

    Hello Rodney,

    Thanks for coming to the forums. We understand having issue logging in. For any

    account recovery
    , it needs to go through the web form. The main points of interest to make sure when filling the form out to get approved.

    1. Make sure the name and birthdate on the form are right.
    2. When it asks if you ever purchased anything select yes and Xbox. If you used card for a game or subscription.
    3. If selected yes for purchase, it will ask for gamer tag and console ID. If on an Xbox one, S, or X, it can be located under settings>system>console info>Xbox live device ID-starts with FD.
    Hope this helps.

    Brad
  6. Tanya G_134 Win User

    Changing recovery details

    Thank you . I appreciate your response. My son fell out with his father and moved in with me. His father is being unpleasant and difficult and would not do this. My son is getting locked out of his accounts and we can not restore / change his passwords. He so far lost access to his email and Xbox . Is there no way around this at all ?
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Xbox Password reset. My son has locked himeself out of his account.

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