Xbox order still on Microsoft account and says pending but charge says canceled

Discus and support Xbox order still on Microsoft account and says pending but charge says canceled in XBoX on Consoles to solve the problem; I recently got a notification that my payment was canceled should I be worried cause it still says that my order is pending on Microsoft why would it... Discussion in 'XBoX on Consoles' started by JosiahSims, Jun 30, 2022.

  1. JosiahSims
    JosiahSims Guest

    Xbox order still on Microsoft account and says pending but charge says canceled


    I recently got a notification that my payment was canceled should I be worried cause it still says that my order is pending on Microsoft why would it do that I’m so confused

    :)
     
    JosiahSims, Jun 30, 2022
    #1
  2. Georges C. Win User

    Xbox order still on Microsoft account and says pending but charge says canceled

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello JosiahSims, sometimes this can happen because the system finds some reactive issue to the stock at the time you made the purchase order, what can happen are two things, or it changes to approved and the system finalizes the purchase of the product and makes the collection, or will be canceled and you will not have billing in your account.
  3. jeffflores1 Win User

    Question on Order

    I purchased an Xbox One S that I believe comes with a controller on Thursday(8/13) and my order still says Pending. I can't request a cancel on it either. So I believe it charged my card/ and or is being shipped. But it still says Pending for it.
  4. BosMcGee Win User

    Need payment help

    Now instead of processing the console says canceled but I still have the pending charges
  5. Rostom L Win User

    Why is my purchase still pending?

    Hi Enzo!

    Please check the status of your order via https://account.microsoft.com/billing/orders if it still says pending or failed/canceled.

    If your bank or card wasn't charged at all, that means that you order wasn't successful for some reason.
  6. Mellexx Win User

    Who else's day one still has the status of back ordered?

    Ordered mine from the Microsoft store and it still says this. They charged my card on the 16th, and it's still pending under my bank account, but the hold for the full amount has been placed on my account but according to the Microsoft payment hub my charge
    is listed as settled. I'm starting to freak out now, it's 3 days until release and it still hasn't shipped...
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Xbox order still on Microsoft account and says pending but charge says canceled

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