XBOX ONE X: XBOX 360 games freeze randomly during play

Torymaster · Jan 9, 2024

Two games, Lego Lord of the Rings and Plants vs Zombies, have randomly froze at different points during play (never the same spot twice). I can return to the Xbox One X homescreen and restart the game but it loses all progress that wasn't saved until that point. I only recently have started playing 360 games on my console. It has happened numerous times on each of those games this last week. Multiple times I have tried the uninstall, reset, clear cache, the "standard" copy and paste troubleshooting that is done when anything like this happens. Any help is appreciated because I suspect it is a problem with the console/emulator itself.

:)

SLAPPEDRUIF

Same problems here!

playing Batman Arkham Knight, Metal gear, GTA5 etc: See list of issues

- Randomly game freezes multiple times during play. Only shutdown and restart solves the problem temporarly.

- Loses connection with XBOX live. Doesn't make a difference if i use a networkcabel or wifi. No problem with xbox 360.

- Loses connection with Elite Controller randomly. Get the message i have to reconnect my controller. Did this a 1000 times during the game, grrrrrrr

Xbox one has a lot of problems compared to the 360. Everyting was and still is woriking fine on my 360.

Rodrigo Oliver

Hi Torymaster, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to remove your profile and then redownload it?

XBF Ezra G

Hi tomjoewilliams,

Thanks for your post. I understand you are experiencing an issue with your Xbox One console freezing during game-play and randomly powering off. To further troubleshoot this, check out these articles:

Troubleshoot Game Freezing & Crashing and
Troubleshoot Xbox One unexpectedly turning off.

I hope this helps.

XBF Erick C

Hey there!

Sorry to hear you are running into issues with State of decay 2. Is there a specific area that the game crashes or is it happening randomly while playing?

Go ahead and take a look at the following support article to troubleshoot
Your Xbox One game not starting or freezing during gameplay.

Give that a try and let us know if it has helped.

Sluggster

I have an issue of freezing. It occurs randomly, from anywhere to right after finishing a game during franchise mode, or while I'm searching through rosters during free agency. I already exchanged one copy of the game for another, do I need to contact microsoft
about getting a new xbox?

XBOX ONE X: XBOX 360 games freeze randomly during play