Xbox one x unable to see 2.4Ghz wifi

Discus and support Xbox one x unable to see 2.4Ghz wifi in XBoX on Consoles to solve the problem; After around 4 years of use and being able to connect to either 2.4Ghz or 5Ghz my Xbox suddenly only saw the 5Ghz network band. This was strange... Discussion in 'XBoX on Consoles' started by LirasNav, Nov 24, 2022.

  1. LirasNav
    LirasNav Guest

    Xbox one x unable to see 2.4Ghz wifi


    After around 4 years of use and being able to connect to either 2.4Ghz or 5Ghz my Xbox suddenly only saw the 5Ghz network band. This was strange considering that even when the 5Ghz band was not in reach and 2.4Ghz was, it still refused to even show the 2.4Ghz band. I’ve tried restarting the internet and even disabled the 5Ghz band entirely, but still no 2.4Ghz. This is an issue now because my 5Ghz band has stopped working and I only have 2.4Ghz. The connection uses IPV4.

    :)
     
    LirasNav, Nov 24, 2022
    #1
  2. LirasNav Win User

    Xbox one x unable to see 2.4Ghz wifi

    That’s a bit unfortunate, I bought the console in California then moved to Italy, so I think it may be time for an upgrade. Thanks for the help though!
  3. LirasNav Win User

    Xbox one x unable to see 2.4Ghz wifi

    I’m doing great and happy thanksgiving!

    I’m using an Xbox One X, I’ve tried to use a mobile hotspot on 2.4Ghz but it doesn’t show up either. No other 2.4Ghz networks show up on the list either, and manually adding the network just says it cannot connect.
  4. JosefLBohorquez Win User

    Xbox one x unable to see 2.4Ghz wifi

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Lirasnav

    Additional information is needed, please tell me:

    What console do you have?
    Is this happening only with your home Wi-Fi network or are you not able to see other 2.4Ghz networks?
    If you didn’t tested that you can try sharing mobile data via Wi-Fi hotspot and verify in that way
    Did you not tried adding your Wi-Fi network manually using the Xbox settings?
  5. JosefLBohorquez Win User

    Xbox one x unable to see 2.4Ghz wifi

    Hi buddy, yes :c

    In this case the best option is thinking on get a new console if you prefer to not repair the current device
  6. JosefLBohorquez Win User

    Xbox one x unable to see 2.4Ghz wifi

    Hi, happy thanksgiving to you as well!

    I see, I don’t like to give bad news but could be an issue with the internal Wi-Fi antenna itself and not your network :c

    You can try doing a factory reset in your console, but I don’t think that’s going to work
    The best option is get the console inspected in the closest authorized retailer or where original parts are used
Thema:

Xbox one x unable to see 2.4Ghz wifi

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