Xbox one x unable to see 2.4Ghz wifi

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Lirasnav

Additional information is needed, please tell me:

What console do you have?
Is this happening only with your home Wi-Fi network or are you not able to see other 2.4Ghz networks?
If you didn’t tested that you can try sharing mobile data via Wi-Fi hotspot and verify in that way
Did you not tried adding your Wi-Fi network manually using the Xbox settings?

I see that the Xbox One console opens WIFI hotspots like a router through my Windows 10 notebook and WIFI Analyzer software, varying the channel and frequency (2.4GHz or 5GHz), but when the frequency becomes 2.4GHz the connection with the remote I fell and this is still interfering with my internet access point at home.

Hello Kaeltän,

Thank you for your post. I understand you are experiencing an issue with connecting to your wireless network. To troubleshoot this, please attempt a

power-cycle.

Please let us know how this goes.

You may want to check if your wireless is 2.4 or 5ghz combined.

Most routers use 1 wifi network across both 2.4 and 5ghz frequency bands. This can be an issue. 2.4ghz has a further range than 5ghz, and if using 5ghz the signal may drop causing a disconnect.

It should be possible via router wifi settings to separate the 2, effectively making your router have "2" wifi networks- one running 2.4ghz and one using 5ghz. They doing that, and connecting only via the 2.4ghz and see if the issue persists

hi Nin012

bluetooth can get interference from the 2.4GHz wifi band

try disabling the wifi adapter to see if your controller is still losing connection