Xbox One X stuck on factory reset and offline system update

Discus and support Xbox One X stuck on factory reset and offline system update in XBoX on Consoles to solve the problem; Hello Microsoft Community, yesterday when I was watching a movie on Netflix on my console, suddenly it glitched and then the screen froze. Since... Discussion in 'XBoX on Consoles' started by MomChill, Aug 24, 2020.

  1. MomChill
    MomChill Guest

    Xbox One X stuck on factory reset and offline system update


    Hello Microsoft Community,

    yesterday when I was watching a movie on Netflix on my console, suddenly it glitched and then the screen froze.

    Since then I red a lot of articles about similar issues. I have tried everything recommended on the xbox forums - factory reset deleting all the files(few times), offline system update and unfortunately it didn't work. With both ways I got stuck in the middle
    or at the end.

    I don't know what else to try but these ways didn't solve my problem. I have a warranty but I don't want to wait to get it fixed 1 month if it's just a software problem.

    Thanks in advance.

    :)
     
    MomChill, Aug 24, 2020
    #1
  2. XBF Eladio M Win User

    Xbox One X stuck on factory reset and offline system update

    Hey MomChill

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with being able to get your console past the initial update screen.

    I would recommend using an alternate network, such as a mobile hotspot to see if you experiencing much more favorable results.

    Additionally, some users have reported that in a similar instance, using a wired connection to your console helps resolve any error you might be getting when updating your console for the first time [or in this instance, after a full restore of the console.].

    If possible, I would implore you to give this a try as if these don't help update your console, you may have to seek the option to

    get your device serviced    .

    I hope this helps.
  3. khaos64 Win User

    XBOX UPDATE STUCK ON "Preparing console" HELP

  4. LitVire Win User

    0x80070102

  5. calcu007 Win User

    *URGENT!* System Update Stuck/Frozen!

  6. XBF Leo G Win User

    My xbox one s is having loads of problems at the same time

    Hello pavlosmitsouridis,

    Thanks for posting on the Xbox forums. We understand that your Xbox One S is only able to turn on by accessing the Xbox Startup Troubleshooter, and you are getting stuck on the green and black screen. This type of issue is related to a system update
    error. We have a support article that provides
    solutions for system update issues    . Have you completed either a full or soft factory reset. The full factory reset will erase everything while a soft factory reset keeps games and applications installed. Have you tried performing an offline system update?
    Be sure to let us know the results pavlosmitsouridis!
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Xbox One X stuck on factory reset and offline system update

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