Xbox one X starfield crash, green screen. everytime

Hello Joshua James_382,

Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are experiencing game crashes on Xbox One console. Let us check and see on what we can do to help address your concern in a timely manner.



The issue you are describing is a known reported issue for the game, and the game support team is currently investigating. The team also recommend making sure you are reporting it through Report a problem app in Xbox console. See: Provide feedback to Team Xbox | Xbox Support

Apart from reporting the game, make sure to perform the troubleshooting steps below as suggested coming from the game developer support team:

1. Restart the game.

• Press the [Xbox] button on your controller to return to the Home screen.
  
• Press the [Menu] button on your controller, select quit and press [A] to close Starfield.
  
• Select Starfield from the home screen and press [A] to restart.
  

2. Power Cycle the Console.

• Press and hold the [Xbox] button on the front of the console for 10 seconds.
  
• Unplug the console's power cable and wait for 10 seconds.
  
• Plug the power cable back in and turn the console back on by pressing the [Xbox] button again.
  

3. Uninstall and Reinstall the game.

• Do not delete your save files, but only the game itself. Once complete, you can reinstall the game from your library
  

4. Launch the game offline.

• If the above solutions did not resolve it, disconnect your console from the Internet and launch the game.
  

For your reference, see: What do I do if Starfield is crashing on my Xbox console? - Bethesda Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello!

Not a fix, but a workaround I've found is: 1. Opening the Xbox menu

2. Pressing start button on Starfield to pull up mini-menu (Game card, add to group, etc.)

3. Click give feedback and wait for it to start loading

4. Back out by pressing B repeatedly

This usually will bring you back to starfield save/settings menu as if you paused without having to close the game or restart your cloud gaming session. Like I said, not a fix but definitely better than having to fully reload the game and possibly get stuck in the cloud queue 🥴

Hope this helps!

I have this problem too. Everything they have said I have done and it didn't work. I am now trying full reinstall

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).



Thank you for your understanding.



Respectfully,

I'm sorry but cloud is still in beta, and this is the biggest launch in a long time. There is both going to be glitches, and wait times, as the network continues to be adjusted and deployed during this beta period.