Xbox one x spielt keine DVD / Bluray ab!? [Translation-Xbox one x doesn't play DVD/Bluray!?]

Hi Mirko,

If you have exhausted all troubleshooting steps and nothing seems to work, then I recommend reporting this issue through the Xbox Insider Hub app on your Xbox. You can report the issue to the proper teams and even include video or screenshots of the issue.
I've personally tried the Blu-ray app on three different Xbox's and they are all working fine so I'm not sure what is going on with the app on your system.

Follow this guide on how to report a problem:
https://support.xbox.com/xbox-one/console/xbox-insider-hub-report-a-problem

hey Brad,

no error codes are displayed.

The Xbox is set to Germany and all other possible setting in the system of Xbox.

There is no movie DVD / Bluray.

The Blu-ray app freezes / crashes, no matter on which disc, the Xbox needs to be reset each time.

All regional settings are set to Germany as it is in the setup queried during the initial setup.

best regards

hi, wie will Microsoft jetzt dieses Problem handhaben?

Es scheinen ja viele Xbox one x Besitzer zu seihen die keine DVD/Blu-ray abspielen können.

Siehe auch Blu-ray-App Bewertung! Bitte um Antwort zur Thematik!

Lösungen und kein Schweigen! Ansonsten Ist der Preis von 499,- Euro völlig überzogen und nicht gerechtfertigt.

Mit freundlichen Grüßen

Google Translate :

hi, how is Microsoft going to handle this problem now?

Many Xbox one x owners seem to be unable to play DVD / Blu-ray.

See also Blu-ray app review! Please answer to the topic!

Solutions and no silence!

Otherwise the price of 499, - Euro is completely covered and not justified.

Yours sincerely

Hello Mirkor,

Do these movies work in a regular DVD/blu ray player? What we are thinking it could be something with your region, maybe you aren't getting the required update for the blu ray player for it to work correctly. Do you get any error codes at all?

Thanks,

Brad

Hello Mirk,

We understand that you're experiencing an issue concerning the use of the Blu-Ray player application on your Xbox One console and it's inability to launch movies that you're attempting to use through a disc.

Our recommendation here, attempt the options found within the disc and Blu-ray settings, one suggestion is the following:

• Clear the Persistent Storage
  
  Use this setting to clear Blu-ray–specific data that's been cached to the console.
  

Try this for us and afterwards eject and reinsert the disc and let us know if this works.

Best wishes!