Xbox one X shut off and rebooted on its own

Hi,

are you in the xbox update preview group by any chance?

Hey Serenity

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with being able to keep your console from powering off.

In addition to what has already been provided to you in accordance with troubleshooting, make sure your console is connected directly into a wall outlet as if this is not done, we won't be able to effectively troubleshoot.

Keep in mind that the original Xbox One console is no longer manufactured by Microsoft, nor is the console PSU. As a result, out-of-warranty support is no longer available for this particular product. This means that if your console is no longer functioning
you would have to upgrade your console.

I hope this is of some use to you.

Hi there,

please try the steps suggested on this support page:
https://support.xbox.com/en-US/xbox-one/console/reset-power-supply-solution

It will have all the steps to try and solve the issue up to how to request a repair or replacement if needed.

Let us know the results

This is the worst console period. I remember the original xbox and the 360 were great but the newer consoles are absolute trash. I own an xbox one X. EVERY TITLE shuts my console off. Ill play little games like Fallout Shelter and it will only be on for
5 mins and my console will shut itself down. Yes its very well ventilated and its on its own open shelf. I will never but another console from microsoft. Over priced trash.

If the issue persists, please, register your device on this link: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

Then, fill out the repair form: https://account.microsoft.com/devices/select-device-for-repair

You can check the warranty terms here: https://support.microsoft.com/help/...ce-plans-and-terms-conditions-for-your-device

I hope this helps.