XBOX ONE X - Problem 1080p HDR with Monitor BenQ EW277HDR

Hi, thank you in advance if you will consider my request, I have trouble when I try to activate the HDR mode in game, with the

Monitor BenQ EW277HDR. I've already contacted the BenQ Support and I've done these steps:

-I use the only video input available for Xbox One X which is HDMI 2.0 like that of the BenQ EW277HDR Monitor.

-I used both the HDMI Cable provided by the Console and that provided by the Monitor in the box, and no one could make the HDR Mode Active, so only HDR Emulated.

-In Console settings, I set the maximum resolution that supports this Monitor

which is 1080p, I do not care about 4k, I only care about HDR mode and I want that it will works fine!

-I tried 3 Different Video Games, both of them can not activate HDR

Mode, Hitman, Resident Evil 7, Rise of the Tomb Raider, the only ones I own that support the HDR.

** I kindly ask you to help us forward this complaint to Microsoft

Developers, contacting BenQ developers and collaborating on a solution

to release a patch for the 1080p HDR as soon as possible.

It is also your duty to help resolve this compatibility issue to prevent

other people who buy this monitor from experiencing the same problem.

Kind Regards

Nicola D.

:)

 

HDR not working with BenQ EW277HDR monitor

Hello all,

I'm wondering if anyone had luck in having HDR correctly displayed on this BenQ monitor, model EW277HDR? It's a 1080p HDR10-enabled monitor, but not 4K.

When I go to the Xbox One X's Display option and see the 4K details, there's a prompt saying my TV is not HDR10 compatible. Only that it is, I have a PS4 slim connected on the other port of the monitor which works perfectly in HDR.

I tried both ports for the Xbox, both HDMI cables, power cycle, console reset, and none is working. Continues displaying the TV is not HDR10 compatible. Wondering if something might be up with the Xbox instead, or is there a problem with this specific monitor
model and the XB1 communication?

Thank you for reading.

 

HDR not working with BenQ EW277HDR monitor

As further background, I've seen a couple of videos on Youtube dating from 10 months ago with this exact setup (XB1X and EW277HDR) where the streamer specified that for some reason the console wasn't detecting the monitor as being HDR10 compatible no matter
what he tried, while his PS4 Pro worked perfectly. In the comments section there was some speculation about this being possibly patched, and how they haven't heard back from the Microsoft support team at that time, so I'm wondering if anyone has this setup
working properly to determine if the issue is with my console, or if there is indeed an issue with the communication between this console and this monitor.

 

I need a help too! With my ew277hdr, Benq monitor.