Xbox One X - Oneguide showing no info on channels

Eastern North Carolina Time Warner's old channel line-up still in OneGuide. I restored my box to factory defaults and OneGuide still shows ESPN on channel 1500 when it should be TV Japan. Who's the company that feeds line up info to OneGuide? Maybe they
need a notice that TWC has changed their line up...

Does the OneGuide show little channel numbers in the channel?

If it's like in Germany with satellite TV, it's because the channel numbers are not the same on every set top box.

Some cable networks have a fixed channel order, and OneGuide knows that on channel one, it's "ABC" on channel 2 it's "XYZ" and on channel 3 it's "HBO" and whatever.

However, on satellite TV, it might be because you can order the channels to your own preference, and since OneGuide can't know which order your channels are, they don't offer the possibility to switch, indicated by the channels not having a small grey number
in the corner.

If OneGuide offers you a TV service with similar channel offerings like DirecTV, then you might try to choose that, and if you see small numbers in the corner, order your channels on your satellite set top box according to the channel ordering of that service.

If you DO have small grey numbers on your channels in OneGuide, make sure your set top box can receive the IR signals sent out by your console.

If you have an original Xbox One (not S or X model), make sure you have a Kinect sensor. Without Kinect, the original Xbox One has no means to send infrared commands.

If you do have a Xbox One S or X with built in IR blaster, take out your smartphone, and activate the camera. Point it to the infrared window of the console, and issue a channel switch command in OneGuide. Observe your camera, and see if the infrared blaster
is blinking on the console.

if that's the case, make sure the set top box is positioned so, that it can detect the reflected infrared signals.

Hey Eviltwin,

You can also change the setting to only show HD or SD channels in the OneGuide. Go to Settings> TV & OneGuide settings> OneGuide> Show all HD and SD channels. That will remove any duplicate channels.

Hey there! If you're running into trouble with OneGuide content not listing correct be sure to report the channel lineup within the app.

To report an issue check out this
OneGuide Channel Troubleshooter. Thanks!

it seems obvious that this is a Microsoft problem, for the following reasons.

1. I use an over-the-air antenna (OTA), so the channel information is broadcast over the air with no intermediary other than Microsoft. The channel guide/listing information is working on all OTA televisions in my household that are not connected to an
Xbox.

2. Information about the current channel and program is correctly displayed upon changing the channel using the Xbox OneGuide app. This includes the program/show name for what is currently on and what is up next. So, channel info is being received and
displayed within OneGuide but outside of the channel guide / listing.

3. This problem started without any changes of any kind being made in my household. No hardware changes, no configuration changes, no software changes or updates.

4. The OneGuide is successfully connecting to Microsoft via Xbox Live, as evident by my favorites being successfully loaded (including channel numbers and network icons), the problem being that every channel is displaying “No info available” instead of the
descriptions for each show for each channel in each time slot.