Xbox one x not opening troubleshoot menu

Hello LiveAtGam3s,

Nilay here and I'm glad to answer your query today.

Reset Console:

You can reset your console from the Xbox Startup Troubleshooter. From the Something went wrong screen, use the D-pad  and A button  on your controller to select Troubleshoot to open the Xbox Startup Troubleshooter.

If you need to manually bring up the Xbox Startup Troubleshooter, follow these steps:

Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

Wait 30 seconds, and then plug the power cord back in.

Press and hold the Pair button and the Eject button on the console, and then press the Xbox button  on the console.

Note The Xbox Series S and the Xbox One S All-Digital Edition do not have Eject buttons. You can bring up the Xbox Startup Troubleshooter on this console by holding only the Pair button (steps 3 and 4) and then pressing the Xbox button .

Continue holding the Pair and Eject buttons for 10-15 seconds.

Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

The console should power up and take you directly to the Xbox Startup Troubleshooter.

To reset your console from the Xbox Startup Troubleshooter, select Reset this Xbox. When prompted, select Keep games and apps. This option will reset the OS and delete all potentially corrupted data without deleting your games or apps.

If this works, you should be returned to the Home screen after the console resets. Your console should function correctly now.

You can follow this https://www.softwaretestinghelp.com/fix-xbox-one-black-screen-of-death/ link and suggested steps there to get the console fixed.

Note for Above Link: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Good Luck
Regards

Hello PatrickHill4, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

If your console is stuck on the green startup animation screen, power cycling your Xbox console will reset the network card and clear the cache.

1. Press and hold the Xbox button on the front of the console for approximately 10 seconds.
   
2. After the console has shut down, unplug the power cord and wait 30 seconds.
   
3. Plug the console back in and turn it on by pressing the Xbox button.
   
4. If you still see the Xbox startup animation screen for 10 minutes or longer when the console powers back on, go to: Perform an offline system update
   

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Unfortunately, on your I'm afraid the console needs repair. On this link, you have the instructions on how to send the console to Microsoft for repair.

https://support.xbox.com/en-US/help/hardware-ne...

https://www.****/knowledge/windows-throws-you-0x80070490-heres-the-fix/

Hi MykolasStaponas! My name is Ricardo an independent advisor ready to help you with this situation!

Please if you are using a wireless controller, try using the USB cable, if with the USB cable the sticks are not working please use the d-pad to navigate the troubleshooting screen