Xbox one x not displaying image or sound

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

Power off your console, and then unplug the power cord to ensure that the console is completely powered off. Wait 30 seconds, and then plug the power cord back in. Press and hold the SYNC button and the EJECT button, and then press the Xbox button on the console. Continue holding the SYNC and EJECT buttons for 10-15 seconds. Listen for two “power-up” tones a couple of seconds apart. You can release the SYNC and EJECT buttons after the second power-up tone. The console should power up and take you directly to the Xbox Startup Troubleshooter.

Once you see it, please select reset then keep games and apps. In case the issue still persist and you've tried different HDMI and TV, I'm afraid the console needs a service already.

I hope this helps. Feel free to ask back any questions and keep me posted.

1080p
1080p resolution does the following:

• Displays images at a maximum of 1920 x 1080 pixels.

4K UHD
4K UHD resolution does the following:

• Displays images at a maximum of 3840 x 2160 pixels.

https://support.xbox.com/en-US/xbox-one/console/tv-resolutions

Your Xbox One console should automatically detect the display resolution on your TV. However, on rare occasions, it might not. If this happens, follow the steps: Open the guide, and then select System >
Settings. Under Display & sound, select Video output. Select TV resolution, and then choose either 720p, 1080p or 4K UHD, whichever is best for your TV. If you don't see the resolution for your TV, set TV connection to Auto detect.

Learn more

1440p resolution does the following:

• Displays images at a maximum resolution of 2560 x 1440 pixels.
  
• Provides the user with a 16:9 high definition (HD) viewing area.
  

A growing number of computer monitors are sporting a 1440p resolution and becoming a popular choice among gamers. It’s sometimes referred to as “Quad HD,” because it offers four times the resolution of 720p HD display.

Things to keep in mind:

• You must have an Xbox One X or an Xbox One S and a monitor or TV that supports 1440p to use the 1440p resolution.
• If you have an Xbox One S or an Xbox One X and your TV supports 120Hz over HDMI, selecting this resolution allows you to change the refresh rate to 120Hz. For more information, see
  
  How to adjust the display settings on your Xbox One.

HI Andreas,

You can play the Xbox One X on 4 different resolution settings: 720p, 1080p, 1440p, and 4K UHD. Your Xbox will automatically detect your TV and the resolution it is capable of and display the best possible resolution it can with what the TV will support.
So it should work great on your TV as the Xbox One X is more powerful than the original Xbox One.

To manually manage your resolution settings on the Xbox One X just open up the guide and go to Settings>Display & sound>Video output>Display>TV resolution.

Let us know if you have any other questions!

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem. Follow the instructions below for a solution.

Learn about TV resolutions and the resolutions supported by Xbox Series X|S, Xbox One X, and Xbox One S.

The graph represents TV resolutions from 480p to 4K UHD.
Resolution options
This is what 720p resolution does:
Displays images with a maximum resolution of 1280 x 720 pixels.

It offers a 16:9 high definition (HD) viewing area.
720p is the lowest resolution on most HDTVs. However, the image is still excellent and for a screen smaller than 37 inches, the quality of the 720p images is practically similar to that of higher resolution televisions. If your HDTV only has 720p and 1080i as options, you should select 720p for the best resolution.

This is what 1080p resolution does:
Displays images with a maximum resolution of 1920 x 1080 pixels.
This offers users a 16:9 high definition (HD) viewing area.

1080p is the most common resolution for movies, television, games, and many of the experiences offered by the Xbox. A 1080p TV offers the best picture quality, allowing you to enjoy Blu-ray movies in the resolution they were designed for. Each line of pixels on the screen is redrawn 60 times per second or faster.

This reduces motion blur and creates a sharp image.
Note if you have an Xbox Series X|S, Xbox One S, or Xbox One

For more information, see:
How to Change TV Screen Settings on Xbox
This is what 1440p resolution does:
Displays images with a maximum resolution of 2560 x 1440 pixels.

This offers users a 16:9 high definition (HD) viewing area.
More and more computer monitors have 1440p resolution, which is becoming a very popular option among gamers. It is sometimes listed as "Quad HD" as it offers four times the HD screen resolution of 720p.

Aspects that you should take into account:
You must have an Xbox Series X|S, Xbox One

If you have an Xbox Series X|S, Xbox One S, or Xbox One

For more information, see:
How to Change TV Screen Settings on Xbox
Things to keep in mind:
You must have an Xbox One X or an Xbox One S and a 4K TV to use 4K UHD resolution.
Xbox Series X|S also supports 4K refresh rate at 120Hz.

This is what 4K UHD resolution does:
Displays images with a maximum resolution of 3840 x 2160 pixels.
This offers users a 16:9 ultra high definition (UHD) viewing area.

With four times the resolution of 1080p HD, 4K Ultra HD delivers the clearest, most realistic video possible. Play games on your Xbox Series X or Xbox One high dynamic range) on your Xbox Series X, Xbox Series S, Xbox One

Information source (credits):
https://support.xbox.com/help/hardw...osas a tener en cuentan,actualización de 4K a %20120Hz.

I hope I can help you solve it.

Best regards,
Marvina.