Xbox One X no Dolby Atmos using Samsung HW-N950 & Samsung QE65Q9FN 4KTV

Hello
Lord C Vandingo!

These types of issues can be frustrating we're here to help. I understand you're having trouble with your Xbox One X playing audio in Dolby Atmos off of your Samsung HW-N950 & Samsung QE65Q9FN 4KTV set up. Take a look at this helpful support article:

Windows Sonic and Dolby Atmos headset and speakers options and help on Xbox One. Give the options or steps within a try and let us know with a reply how it goes.

Hello
!

These types of issues can be frustrating we're here to help. I understand you're having trouble with your Xbox One X playing audio in Dolby Atmos off of your Samsung HW-N950 & Samsung QE65Q9FN 4KTV set up. Take a look at this helpful support article:

Windows Sonic and Dolby Atmos headset and speakers options and help on Xbox One. Give the options or steps within a try and let us know with a reply how it goes.

this link only gives help for headphones use.

not with the soundbar

anything else you can help with? like maybe the way the xbox process' Atmos?

Hello Sid!

Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We
will be more than happy to answer any questions or provide solutions for any issues on your own thread.

Thank you again for posting on Xbox Forums!

Thanks for your reply and appreicate being told its a problem that has been identified and worked on.

Unfortunately the work around wasn’t successful as i was unable to select allow 4k with the error saying the Tv wasn’t allowing it(a top of the range samsung 2018 QLED)

Also after selecting it back to auto detect and allow 4k the sound options went back to Stereo.

appreciate the help but as you can imagine im very frustrated as i have spent £4000 on equipment recommended by Xbox and listed on the dolby atmos access website.

Hi
Lord C Vandingo,

This is actually something that has already been reported and is actively being worked on in the Xbox Insider program. There are some issues with HDMI ARC connections between the Xbox One X and audio receivers or soundbars with relation to the auto detect
resolution settings for 4K from what I have seen reported here and surround sound settings are therefore affected. While this is investigated I've seen a troubleshooting step that has helped others before.

First you need to switch in display and sound TV connection from Auto-detect to HDMI. Then you'll have a poor resolution. You'll have to switch to 1080P and then accept all the options available in advanced video options and on the right for games and apps,
don't forget to select : Allow 4k. When you'll have done this, you'll need to go into audio output and select under speaker audio HDMI audio and Dolby Atmos for home theatre. Then you'll just need to get back to Display and sound and go back to Display Auto-detect
and then go back to 4k UHD resolution.

Give that a try and let us know if it lets you select Dolby Atmos with 4K UHD with your current setup.