[Xbox One X] Need help : Intermittent recurrent HDMI signal losses / black screen (new to...

Hello,

My problem :

Black intermittent screens comes in video at any moment (last 2 sec): gaming or Xbox one home ; I loose both sound and video, my monitor displays ("HDMI-1 no signal") whereas my Xbox one X is still running.

When it begins to appear it then becomes more frequent, at a certain point, I can definitely loose HDMI signal from Xbox one Xbox

Impossible to play my games with this problem (FPS online)...

Important infos:

- Play Xbox one X on PC monitor 1080p (2 HDMI inputs)

- I've been using my new xbox one X for 1 week only, my first week (not intensive use, less than 15h, and those were spread over the whole week)

=> Warranty still running to mid 2022

- I directly link Xbox one X HDMI to my PC monitor ; no other devices wired to my Xbox one X excepted USB for my controller.

Some precisions :

I've already looked all Microsoft Xbox video troobleshooting and tested it (topic most related to mine seems to be : https://answers.microsoft.com/fr-fr/xbox/forum/all/random-black-screening-Xbox-one-X/8335ec83-dc89-4019-b3c8-de577564dfc4?auth=1&page=1)

- My pbm has nothing to do with black screen death at start-up

- My pbm has nothing to do with 4k / HDR since I use 1080p monitor

Troobleshooting that I've done :

- Changed HDMI cable (original Xbox one with another one new : HDMI High Speed with Ethernet) => doesn't fix

- Switched HDMI inputs on PC monitor => doesn't fix

- Many hard reboot => doesn't fix

- Soft Factory reset done => doesn't fix

- Xbox video settings : already in 8 bits (my only choice) + space color PC full RGB + resolution 1080p

- lower resolution 720p : doesn't fix

- reseted monitor settings to Factory => doesn't fix

- unplugged the Xbox one X power cable + replugged it (waited more than 30 sec) before hard rebooting => doesn't fix the problem, but at reboot I have video + sound OK, BUT in less than 2 min the signal loss begins to appear again and again, it seems that if
I don't do this I definitely have no video at all after hard reboot ("HDMI no signal")...

So, the source of the problem is:

Not screen monitor (works perfectly with laptop on several hours of use, with same HDMI input)

Not HDMI cable

Conclusion : Can only be the Xbox one X (maybe a flaw on the GPU video card inside ?), and I cannot believe the problem is the Xbox one power cable : I'd like your point of view please.

What would tou recommend please ? Directly ask for repair service to Microsoft?

Just imagine my disappointment : new Xbox one X (my first personal gaming product so far), I already have hardware problem after less than 2 weeks...

I would appreciate all your help (I'm opened to it), thank you,

Best Regards,

Hello!

So Have you tried to put the console on a TV? If not try do it .... anyway I extremely recommend you to ask for repair service of microsoft .

Follow this link : https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced and
tell you issue.

I know it's frustrating , but try to do that. I hope that they solve your problem! ^^ Good Luck! Good games!

Thank you so much!

Thank you very much for your pieces of advice.

I'll try tomorrow my Xbox one X on a TV and I'll keep you informed of the result of the test.

However, my monitor is a ASUS VG245H, the manufacturer ASUS says that it's compatible with Xbox one X + PS4 ; so, there is no reason that it shouldn't work with my X1X. As I said, my monitor works perfectly with my laptop.

I've also not found any video problem encountered by users of Xbox one with the same PC monitor as mine (on the internet)..

Hello,

My problem :

Black intermittent screens comes in video at any moment (last 2 sec): gaming or Xbox one home ; I loose both sound and video, my monitor displays ("HDMI-1 no signal") whereas my Xbox one X is still running.

When it begins to appear it then becomes more frequent, at a certain point, I can definitely loose HDMI signal from Xbox one Xbox

Impossible to play my games with this problem (FPS online)...

Important infos:

- Play Xbox one X on PC monitor 1080p (2 HDMI inputs)

- I've been using my new xbox one X for 1 week only, my first week (not intensive use, less than 15h, and those were spread over the whole week)

=> Warranty still running to mid 2022

- I directly link Xbox one X HDMI to my PC monitor ; no other devices wired to my Xbox one X excepted USB for my controller.

Some precisions :

I've already looked all Microsoft Xbox video troobleshooting and tested it (topic most related to mine seems to be : https://answers.microsoft.com/fr-fr/xbox/forum/all/random-black-screening-Xbox-one-X/8335ec83-dc89-4019-b3c8-de577564dfc4?auth=1&page=1)

- My pbm has nothing to do with black screen death at start-up

- My pbm has nothing to do with 4k / HDR since I use 1080p monitor

Troobleshooting that I've done :

- Changed HDMI cable (original Xbox one with another one new : HDMI High Speed with Ethernet) => doesn't fix

- Switched HDMI inputs on PC monitor => doesn't fix

- Many hard reboot => doesn't fix

- Soft Factory reset done => doesn't fix

- Xbox video settings : already in 8 bits (my only choice) + space color PC full RGB + resolution 1080p

- lower resolution 720p : doesn't fix

- reseted monitor settings to Factory => doesn't fix

- unplugged the Xbox one X power cable + replugged it (waited more than 30 sec) before hard rebooting => doesn't fix the problem, but at reboot I have video + sound OK, BUT in less than 2 min the signal loss begins to appear again and again, it seems that if
I don't do this I definitely have no video at all after hard reboot ("HDMI no signal")...

So, the source of the problem is:

Not screen monitor (works perfectly with laptop on several hours of use, with same HDMI input)

Not HDMI cable

Conclusion : Can only be the Xbox one X (maybe a flaw on the GPU video card inside ?), and I cannot believe the problem is the Xbox one power cable : I'd like your point of view please.

What would tou recommend please ? Directly ask for repair service to Microsoft?

Just imagine my disappointment : new Xbox one X (my first personal gaming product so far), I already have hardware problem after less than 2 weeks...

I would appreciate all your help (I'm opened to it), thank you,

Best Regards,

Hello!

So Have you tried to put the console on a TV? If not try do it .... anyway I extremely recommend you to ask for repair service of microsoft .

Follow this link : https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced and
tell you issue.

I know it's frustrating , but try to do that. I hope that they solve your problem! ^^ Good Luck! Good games!

Thank you so much!

I confirm that after testing today my X1X on TV, I still have the issue (very recurrent loss of HDMI signal, the images are flickering a lot, in fact I even didn't get any normal image )

Conclusion : The issue is in my X1X (maybe GPU flaw) => I will ask for Microsoft repair service.

Frustrating, I just didn't have luck with my new X1X :/

Thank you for your help ,

Best Regards,

You're welcome! =D Good luck! Have a good day!

I confirm that after testing today my X1X on TV, I still have the issue (very recurrent loss of HDMI signal, the images are flickering a lot, in fact I even didn't get any normal image )

Conclusion : The issue is in my X1X (maybe GPU flaw) => I will ask for Microsoft repair service.

Frustrating, I just didn't have luck with my new X1X :/

Thank you for your help DxSkadi,

Best Regards,

Hello!



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