Xbox one X não sai da tela verde[Translation-Xbox one X does not leave the green screen]

Hi Barbara,

Thanks for reaching out to the forums. We understand you are having issue with your console. We recommend following the

system update solution. Under start up issue The console is stuck on a green or black screen. Let us know the results.

Thanks,

Brad

O console é o xbox one x. Dos jogos citados somente Resident Evil 2 é disco. Forza Horizon 4 (game pass) inicia mas congela na tela dos estúdios e volta para a dashboard. Tento reiniciar o jogo e aparece um erro dizendo que ele esta corrompido. Os outros
dois jogos congelam numa tela preta (não inicia) ou em uma tela de carregamento. Me parece que a maioria dos jogos lançados recentemente não funcionam no meu xbox one x.

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[Translation-The console is the Xbox One X. Of the games cited only Resident Evil 2 is disc. Forza Horizon 4 (game pass) starts but freezes on the studio screen and returns to the dashboard. I Try to restart the game and pops up an error saying that
it is corrupted. The other two games freeze on a black screen (not start) or on a loading screen. It seems to Me that most of the games released recently do not work on my Xbox One x.]

Hello PedroL882,

Thank you for posting on the Xbox forums. We understand that your console is getting stuck on the green screen when you turn it on. Is your console enrolled in

the Xbox Insider Program? We have a support article that provides
troubleshooting for an Xbox One that is stuck on the green screen. Be sure to let us know the results
PedroL882!

Take Out The batteries and put back. (repeat until it gets out of the green screen)

entre em contato o mais rápido possível com o suporte para que eles possam oferecer a melhor solução.

https://support.xbox.com/