Xbox One X Kinect Compatibilty Breaks the Consumer Law

Sup Guys,

Essentially the way Xbox has advertised and presented the compatibility of the Kinect is in breach of the consumer law and due to that, actually legally entitles everyone to either a refund of the X or reimbursement of the cost of
the adapter or an adapter free of charge. The ACCC are aware of this and agree with said claim. The only way they could remove this legal requirement is to remove an misleading parts of the ad, which they have not. And even if done, it only applies to people
who purchased the X after removal.

Have of read of the claim I've sent to Eb Games below comment or even send a version to Xbox/Eb Games if you think Xbox shouldn't get away with this and offer adapters free of charge to owners with proof of purchase and ownership. You can legally ask of
this of either the company you purchased it from or the manufacturer, it's your choice and they must deal with that.

"To Eb Games Australia,

On 07/11/2017, I purchased the Xbox One X from Eb Games Australia.

Many months before the Xbox One X's launch and to exactly prior, both you (Eb Games) and Xbox Australia (and all other English speaking countries that sell Xbox products) have been displaying an advertisement that states "All the Xbox One accessories you
have now (or have got your eye on) work with Xbox One X. No adapters, No hassle. Just play."

That seems like a fairly blatant and straight forward statement (no asterisks or special conditions/policies were included with any of said advertisement iterations). Which essentially tell the consumer that the X will support all accessories for the Xbox
One, which, of course, includes the Kinect. The Kinect is advertised and sold under the accessories title in both the Eb Games and Microsoft stores, meaning that under the consumer law, it must be deemed as an accessory.

Based on this advertisement, the Kinect should be fully compatible with the X and require no adapters, however this is not case. It requires an adapter and at a cost, this is where the breach in consumer law has occurred, the direct consumer guarantees that
have been breached are listed below. No mention of requiring an adapter (or at a cost) are mentioned anywhere on your website or Xbox's website. There is a difficult to find page (on Xbox.com.au) that states the S needs an adapter, however no mention is made
of the X.

The steps I've taken to resolve this have been two online support chats with Xbox Australia and one phone call, all having led to the same answer (including direct from the hardware department): "that I will have to buy an adapter, if I want to use the Kinect
accessory".

This is not only a breach of consumer law but a refusal to adhere to it, which is openly breaking Australian Law.

Subsequently after my initial email, Xbox Australia altered the advertisement to not include the "no adapters" line, however said edit still breaks the consumer law. You, Eb Games, also removed said advertisement at the same time on your social media and
Xbox One X page, as well as many other companies, which is highly coincidental. However, at the time of writing this, you still have an iteration of said advertisement displayed on your social media page.

Even if said advertisement was retracted, I purchased the X with the understanding, from that advertisement, that I would be able to use the Kinect. Therefore, even retracted it is still valid in this claim, as it was retracted after my purchases and after
being given the understanding/guarantee from the advertisement. Meaning retracting/removing is not a valid form of removal of liability.

Please note, that as sellers of Microsoft products, you both represent their advertisements and are responsible for adhering to them (and yours) or clearly correcting your version of the advertisements (which was never done).

I understand that under the Australian Consumer Law, when I buy products and services they come with automatic guarantees that they will work and do what I asked for.

I will be providing screenshots of the advertisement in question, including a direct image of it being advertised on Eb Game's social media page. As well as a copy of text correspondence from Microsoft.

To support the breach in consumer law: "fitness for disclosed purpose/be fit for the purpose the business told you it would be fit for and for any purpose that you made known to the business before purchasing/match descriptions made by the salesperson, on packaging
and labels, and in promotions or advertising/not carry any hidden debts or extra charges/meet any extra promises made about performance, condition and quality, such as life time guarantees and money back offers".

These direct quotes apply to how the advertisements in question have breached different aspects of consumer guarantees.

In order for this matter to be resolved, it is my expectation that EB Games adhere to the consumer law by providing a suitable remedy to the breaches and either a) reimburse myself for the cost of a Kinect adapter ($54.95 AUD, not including postage cost)
or b) provide a Kinect adapter without cost. Please note, that as the consumer, I have the right to request this of you over or, as well as, the manufacturer and it is your responsibility to liaison with the manufacturer, if you need do so.

If the steps outlined above and below are not successful, I am willing to take the case to the small claims court.

If I do not hear from you within 5 working days, I will lodge a formal complaint with Office of Fair Trading Queensland and/or report my issue to the ACCC."

:)

 

Xbox one Dolby vision

Bad news for LG E6 owners no compatibilty for Vision on the xbox x :thumbsdow :thumbsdow :thumbsdow :thumbsdow :devil: :devil:

 

So who else preordered forza 7 ultimate?:')

My 73 year old father in law and 68 year old mother in law are buying an Xbox One X for Forza 7. So there ya go that E3 trailer sold my Apple loving ancient in laws an Xbox One X lol.

 

An update, within a day EB Games replied and obliged with a new adapter, obviously they know how to run a business. They updated their advertisements too, so buying one from them after the 11/11/2017 will make a claim invalid, but
if you bought from them prior or bought from or do from any retailers who haven't updated their advertisements, under law, you're still required compensation.