Xbox one X keeps turning off when loading into vanguard!!

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

I apologize that you have to go through this. To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

If that didn’t work and this is only happening with Vanguard, I would recommend reaching out to Activision for advanced troubleshooting steps.

You can also request a refund by signing in to https://xbox.com/refunds.

Hello,

Thank you for the speedy reply. When the series x gets turned off, when turning it back on, it won’t let me play games online. The network connection is working and connected however I still have to reset the Xbox. My son plays fornite and when he try’s to start the game it keeps asking for a sign in then looks like it will load and then asks for a sign in again. Have also tried playing vanguard and still won’t work. The only fix I have found was to reset the machine and it will load all games but it’s a real pain. The Xbox is only 2 months old! Any help will be appreciated.

no I have not deleted all the games ... the most games work perfect for me but only vanguard is the one that turns off the Xbox series x or takes me to the main screen

i have tried to close the game but keep the xbox on, and that also works, when launching the game after closing it, it keeps the saved game and i can load the last checkpoint.

so the problem only happens when i turn the xbox off, regardless of i close the game or not before turning the xbox off.

Hello my xbox one x keeps turning off after ten mins I just got it