Xbox One X error code 0x83860012 Certain games won’t sync data from cloud on start up.

CurtisTerry2 · Aug 22, 2022

Hello all.

So four days ago I had downloaded the Madden 23 trial, and was experiencing issues with it and after researching, one of the solutions I found was to to a cache clear on my Xbox One X. After doing said cache clear, upon returning to Madden 23, the game would fail to sync my data from the cloud, giving me error code 0x83860012. This same code was given to me when I tried to start up Elden Ring as well. I loaded up a couple of other games, and they have all synced just fine. CTR Nitro Fueled and Doom Eternal both synced just fine. Doom took a little long, and I had to restart the sync process once, but it worked after that.

I have already checked my network, I am getting 227 mbps down and 30 mbps up, no connection issues.

I have already done both the “keep games and apps” and the “delete everything” factory resets and the problem persisted, which is what led me to this question.

I have already tried a power cycle.

I have already tried both signing out of my account and signing into another, before signing BACK into my account, and also completely removing my account from the console and then putting the account back on.

Does anybody have experience with this issue? I have no idea what to do.

:)

Francia J.

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Seems like you have performed all the necessary steps, CurtisTerry2. Let's perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Also, if you have an external hard drive plugged in, kindly unplug it in the meantime before attempting to launch your games.

CurtisTerry2

You are amazing ! I’ve been dealing with this for days now, and as stated I tried so many different things haha. I just did what you said, step by step, and now all of my games have synced instantly. Thank you so much !

Ringlercorp

This moderator is clearly copying and pasting old data from the Xbox One days. This troubleshoot doesn’t work on Xbox Series X or S consoles.

“Cloud saved games” isn’t an option anymore.

I can’t find how to force a cloud sync. I can’t play Starfield on my other console in another room because the data won’t sync.

What’s the point of cloud saving if it doesn’t actually save???

XBF Chris J

Hello Smhdmr10,

Thank you for posting here on the Xbox forums. If you haven't already, check out this link here for Cloud sync issues :

Syncing Xbox One game saves to the cloud error messages

This link has some extra steps to try as well :
“My Xbox One game won’t start or freezes during gameplay”

If you require further support, please let us know the exact error code/message you are receiving.

XBF Crystal P

Hi there
Battlefront1237!

Thank you for bringing this inquiry to the forums attention. I understand that you have some questions about saved
game data.

Have you had any issues with your internet at all or any error messages or codes regarding the syncing of your game
data from the cloud?

Note:

You must have a regular connection to Xbox Live to keep your data in sync. Playing offline may cause your cloud data to become out of sync. Your data updates each
time you connect to Xbox Live.

I recommend trying the following articles:

Try this out and let us know the results.

Xbox One X error code 0x83860012 Certain games won’t sync data from cloud on start up.