Xbox one X disk drive HELP !!!

Gerardo Upgrade to the New Digital Xbox Series X or stick with current Xbox Series X the one with disk drive on the physical one ?

Yours sincerely Jevgeni

Hello Spliff,

Thanks for keeping us updated. Make sure you have the Blu ray app downloaded. If it is, try uninstall and reinstall the app.

Thanks,

Brad

no its not even showing the disc on dashboard, you can hear it power up make 4 hums then power off

Hi
SPLIFFnWESTON,

Thank you for coming to the Xbox forums. I'd be happy to help.

Let's try some console troubleshooting to start ruling out the cause and hopefully we are not dealing with a hardware issue where you will need to send in the console for repair.

First, remove any discs you have in the drive, then go ahead and do a
hard reset and power cycle. Hold down the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 2-3 minutes. Then re-connect and
turn on the Xbox.

If that doesn't help then you will need to try out a
soft factory reset.

1. Press the Xbox button to open the guide.
2. Select System > Settings > System > Console info.
3. Select Reset console.

Make sure to select "Keep my games & apps" and have your account login information plus your WIFI password ready if you connect wireless because you will need to re-add the account's that were on the Xbox and re-connect to your network during the reset.

Try those steps out and let us know the results!

If the disc reader won't read any discs you will need to send the xbox in for repair. The link to get that started is here