Xbox One X Disc Drive Won't Take Any Discs

The support page here - https://support.microsoft.com/en-us - might be able to help but if you've tried resetting and all the usual things it could just be a faulty drive, at which point I'm afraid a return for repair might be in order.

Hi,

Your disc won't be still inside your console. The Xbox One Blu-ray drive (just like all optical drives) is an enclosed unit and can only take one disc at a time there is literally nowhere for a disc to go, other than be picked up by the drive and spun. If
there is already a disc there or otherwise stuck in the drive, the other disc wouldn't go in.

I take it Blu-Ray disc movies are working okay? Have you tried many of the ones you own? Games are detected?

Bear in mind that the Xbox One S, One X and the current Series X actually have two lasers, one for reading DVD discs (including Xbox 360 discs) and one for reading Blu-Ray discs, which also includes Xbox games as they are also on BD-Disc.

If the DVD laser is giving out, it won't read certain DVD discs, and this is likely the reason for the issues you are experiencing. This is also why Blu-Rays and Xbox One games are not effected. There is nothing wrong with your DVD's, it's the console's optical drive that is faulty.

Heyabhig3

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with ejecting a disc from your console.

If you are unable to remove that disc via normal means, I would have to suggest that you manually eject that disc. This will require you to have a small apparatus in hand, but it should be too difficult to acquire.

You can see this step-by-step by checking out Solution 2 of the article titled

Manually eject a disc from Xbox One.

I hope this helps.

It actually does. I got the Series X this holiday at $349, and the same disc is working perfectly. I have determined that the Xbox One X disc drive is trying to read Cross Gen discs differently than Xbox One discs. The disc drive on the Series X doesn’t have this issue. You might need a new disc or you might need to send your Series X for maintenance.