XBOX One X controller exchange/repair

Discus and support XBOX One X controller exchange/repair in XBoX on Consoles to solve the problem; I sent an xbox one x controller to be repaired/exchanged two weeks ago (is still in warranty period), Repair order status shows that you haven't... Discussion in 'XBoX on Consoles' started by alexZar, Oct 8, 2018.

  1. alexZar
    alexZar Guest

    XBOX One X controller exchange/repair


    I sent an xbox one x controller to be repaired/exchanged two weeks ago (is still in warranty period), Repair order status shows that you haven't received the device, I have the USPS delivery confirmation, there is no phone or e-mail address that I know how
    to contact you, what is going on? how can I contact you?

    :)
     
    alexZar, Oct 8, 2018
    #1
  2. Mad Cow Dizease
    Mad Cow Dizease Guest
    Xbox day one controller LB wobbles, and makes odd noises.

    Hey there, you can request an exchange/repair
    here    . I'm not sure if they can guarantee a Day One controller in return however.
     
    Mad Cow Dizease, Oct 8, 2018
    #2
  3. oOSeCuRiTyXx
    oOSeCuRiTyXx Guest
    Noise with Xbox one X

    My original Xbox One X had a faulty fan and made a strange buzzing sound in the back right corner. Following advice from Xbox Support I was told to either exchange the console or send in for repair. I exchanged the console at the retailer and the new one
    is almost silent and I think could even be quieter than the Xbox One. My advice would be to speak to Xbox Support and either exchange with retailer or send in for repair.
     
    oOSeCuRiTyXx, Oct 8, 2018
    #3
  4. Smwutches
    Smwutches Guest

    XBOX One X controller exchange/repair

    Smwutches, Oct 8, 2018
    #4
  5. XBF Leslie D
    XBF Leslie D Guest
    Hi Alex,



    I'm sorry to hear that it's been a hassle to get information in regards to the Repair/Exchange order.



    In this case I would recommend for you to contact Live Support so they can assist you further in checking the status of the order, here in the forums we don't have the tools to view this.



    The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0



    It's going to ask if you want help from the virtual agent select
    no thanks,pick the category(Warranty and Service)and just pick a contact method
    (request a call from support or Chat is faster).
     
    XBF Leslie D, Nov 3, 2018
    #5
  6. XBF Leslie D Win User

    XBOX One X controller exchange/repair

    Hi Alex,



    I'm sorry to hear that it's been a hassle to get information in regards to the Repair/Exchange order.



    In this case I would recommend for you to contact Live Support so they can assist you further in checking the status of the order, here in the forums we don't have the tools to view this.



    The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0



    It's going to ask if you want help from the virtual agent select
    no thanks,pick the category(Warranty and Service)and just pick a contact method
    (request a call from support or Chat is faster).
  7. Smwutches Win User

    XBOX One X controller exchange/repair

    You'll want to contact support to see if they can find out where it is. http://support.xbox.com/contact-us
  8. StuartATrueRed Win User

    Controller with new Xbox Series X has sticky buttons

    1. Yes the Xbox One controller will work fine on the Series X console.

    2. No

    3. If you purchased the console from your local retailer, then you will need to take all of it back for an exchange, or you could send the controller back to Microsoft for repair.
  9. oOSeCuRiTyXx Win User

    Noise with Xbox one X

    My original Xbox One X had a faulty fan and made a strange buzzing sound in the back right corner. Following advice from Xbox Support I was told to either exchange the console or send in for repair. I exchanged the console at the retailer and the new one
    is almost silent and I think could even be quieter than the Xbox One. My advice would be to speak to Xbox Support and either exchange with retailer or send in for repair.
  10. Mad Cow Dizease Win User

    Xbox day one controller LB wobbles, and makes odd noises.

    Hey there, you can request an exchange/repair
    here    . I'm not sure if they can guarantee a Day One controller in return however.
Thema:

XBOX One X controller exchange/repair

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