Xbox One WWE 2k18 & 2k19 not syncing data since last Thursday...

Hello there @PeterCleggett, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

I would like to play WWE 2K18 and 2K19 with my neighbor.

So everytime I get a message that tells me to update, I'm required to do so? By the way I have the digital download version of not only WWE 2K19, but 2K18 and most of the games have created and downloadable content on there. One last question to really
make sure, when choosing YES to update the digital version, all of my data won't be gone right?

Hi there G'angeloRene

If you are asking if the 2k18 and 2k19 single player story wise will sync up offline nope. To sync your data it will require online connection but you can play the game offline after syncing. and then it will sync it back when you reconnect ect.

On your XBox One, go to the Store, go to the Search icon, and search WWE 2k18 and hit start to show all results. The WWE

2k18 Cena (Nuff) Pack and WWE 2k18 Kurt Angle Pack will show up and you

can select them and install them. I had the exact same issue.