Xbox one won't update

I've been messing with this for weeks. Originally when I turn on the Xbox I would get a black screen. I could access the side menu by pressing the home button on the controller and it would pull up my recently used apps or games but when I would click on My apps and games nothing would happen. Now I can't access anything. Soon as I turn it on it says I need an update. Then update fails. Thanks again for taking the time to help.

Hello, how are you? Hope you're well. My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Given the problem you are having, I suggest you try the solution below, please.

1. Turn off Xbox One.
2. Unplug power.
3. Plug the power back to Xbox One 30 seconds later.
4. Press and hold Bind and Eject at the same time (don't release).
5. Press and release the Power button, and then you will hear the startup chime.
6. When you hear the second startup chime, you can release the bind and eject buttons.
7. Select Reset this Xbox on the screen.
8. Select Keep games and apps.

*Thank you in advance for contacting the community, I hope this can help you. Let me know if this solves your problem, please.

I'm the same as you , who can help me ?

Hey StealthyPrawn21! Sorry to hear about the updating issue you're having. Does the console start downloading the update and get stuck or do you never get to the point of starting the update? Are you using a wireless or wired connection? Post back and let
us know!

Yeah that's what I thought it might be. Anyway appreciate your help. Have a good day. Thanks again.