Xbox One won’t connect to Roku TV

Cheezy3 · Jul 22, 2019

My xbox has been working completely fine for the past couple of years but when I turned on my xbox today, the TV said look for signal and the xbox screen wouldn’t appear. At first I thought it was the TV so i switched hdmi cables but it still wasn’t working
so i think its the xbox. I unplugged everything and it still won’t work. One more thing thats kind of weird is that when i turn in my xbox to test if it works, it’ll turn off after a minute. I don’t know how to fix this.

:)

XBF Eladio M

Hey Cheezy

Thank you for letting us know about this additional detail.

In regards to this question, unless they somehow damaged the HDMI ports on the back of the console, I'm not sure that they would have induced the
disturbance that is currently occurring.

As you have already attempted using different cords, TVs and even tried to boot in low res mode, If it was anything that was caused by someone in your home, you would have been able to dial down on that easily based on the troubleshooting steps taken.

The only other options we have available would be to keep trying to boot in low-res or set-up that service order for your device.

Cheezy3

I have one more question i just thought about. Yesterday my xbox was working perfectly fine then that night, might sister and her friends were using the tv i use to play xbox on. Is it possible they could have done something to make my xbox do all this.

XBF Eladio M

Hey Cheezy

Thank you for confirming this info for us.

At this point, I would have to implore you to
create a service order for you console as the troubleshooting steps we have provided for you were unable to resolve this video input matter.

You can do this by signing in at Device Support and then select
Register new device. After you've registered, you’ll see the warranty status for your device. If it’s within warranty, repairs are free. If your device is out of warranty, you’ll be charged a repair fee.

After you’ve registered your devices, follow these steps:

In the Overview section of the Device repair page, select
Repair my device.
Follow the onscreen steps to complete your service order request.

I'm sorry about any turmoil this might have caused.

XBF Eladio M

Hey Cheezy

Thank you for providing that feedback for us.

We have seen instances where some report that they do not see the console power button flash, but as far as hearing the 2nd power up chime, I would have to implore you to keep trying this.

Without us loading into a low-res state, we will be unable to verify if this is a problem with your console itself.

As stated by
XBF Felixx P, do you have another TV we can test the console display itslef to confirm that this is not a damaged port on the Xbox One?

Cheezy3

When i hold the power button and eject button, my power button doesn’t flash and it doesn’t do a second beep.

Xbox One won’t connect to Roku TV