Xbox One Wireless Controller does not work, smells burnt

Discus and support Xbox One Wireless Controller does not work, smells burnt in XBoX on Consoles to solve the problem; Good day! My Xbox One Wireless Controller just stopped working mid-game. The batteries used were fresh but I tried and changed them nonetheless - to... Discussion in 'XBoX on Consoles' started by EuleKlette13423, Jan 6, 2016.

  1. Xbox One Wireless Controller does not work, smells burnt


    Good day!

    My Xbox One Wireless Controller just stopped working mid-game. The batteries used were fresh but I tried and changed them nonetheless - to no avail: the controller still can't be turned on. Also I noticed a strong smell from inside, like burnt electronic
    parts.

    Since I still am within the warranty period I tried to get the controller replaced via the Xbox Service Center, but apparently you need to own an Xbox for that (which I do not). The form would no accept my controller's serial number.

    Please advise on how to continue.

    S/N: 02980032066506

    Date purchased: 2015-05-23

    Thanks!

    :)
     
    EuleKlette13423, Jan 6, 2016
    #1
  2. zax90
    zax90 Guest
    Im having issues with my system powering up

    Hello. A friend of mine gave me an xbox one console and im kinda stumped. It was working fine thwn one day his power supply burnt out. We got him a new one and it still didn't work. I dont smell any burnt smell coming from the system area. No beeps or anything.....
    power supply is yellow. No response when plugging a controller into it ether. so like i said. "Stumped" any help is greatly appreciated! THX
     
    zax90, Jan 6, 2016
    #2
  3. Im Mr Dan
    Im Mr Dan Guest
    Xbox 360- plug and play

    to put it simply my plug and play kit has burnt apart. i plugged it in to the Xbox and into the controller and nothing was happening. so i fiddled about abit and noticed a burning smell, looked at my controller and the rubber wire bit has burnt open and
    all but 2 of the wires inside have burnt off in between the main controller plug and the knobbly bit just 4-5cm above it . i know this isnt really somthing you can help with but just thought i should report it. p.s. it is a gray one not sure how old no more
    than 3 years.
     
    Im Mr Dan, Jan 6, 2016
    #3
  4. raesleep Win User

    Xbox Controller Smells Burnt

    Thanks but I dont know how to put the controllers seriel number in.
  5. ~XSpring~ Win User

    Xbox Controller Smells Burnt

    Hi There!

    i would defientely get in touch with xbox support!
  6. Suicidal Groovez Win User

    Xbox Controller Smells Burnt

    Locate the battery pack on the back of the controller.

    Pinch the pack between your thumb and your index finger, with you index finger depressing the button on the top of the pack.

    Pull the battery pack off the back to reveal the battery springs and contacts. The serial number will be written below a bar code toward the bottom of the battery area.
  7. Exawt Win User

    Xbox Controller Smells Burnt

    Contacta con el servicio técnico
  8. XBF Ezra G Win User

    Xbox Controller Smells Burnt

    Hi raesleep,

    To request a replacement for your controller, please check out our
    Device Support
    page. You can also use the
    Contact Us
    portal to speak to an agent about getting a replacement.

    I hope this helps.
Thema:

Xbox One Wireless Controller does not work, smells burnt

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