xbox one will start up then die

Hello 111111111Ak, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

If your Xbox console won't turn on, your power supply may be faulty or improperly connected!

It may simply need a power reset. Often, power issues are due to the power supply resetting after a power surge.

To reset the internal power supply, follow these steps:

1. Unplug the power cord from the console.
   
2. Wait 10 seconds.
   
3. Plug the cord back into the console, and then press the Xbox button  on the front of the console.
   

If the issue persists, here are some points to check:

• Check that the wall outlet you’re using is working with other devices.
  
• Check that the power cable is firmly connected to the wall outlet and to your console.
  
• Ensure that you're using the power cable that came with your console, and that it's the correct cable for your region.
  

If your console still will not turn on, it needs to be serviced. To request service, sign in to Microsoft account | Devices with your Microsoft account and submit a service order.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

i do need a new front plate and a new power cord could you give me a link to go get one and it tells me i need a proof-of-purchase and i dont have one because i bought mine from a pawn shop in 2014

Hi, that's not looking to good, it may be a corrupted hard drive or some system files are messed up.

What you could try is to factory reset the Xbox, you'll need to be sure you know your account login details before doing this as you will need those, so without further ado........

Power the Xbox off by pressing and holding the power button for 10 seconds, then press and hold the controller bind button on the Xbox ( not on the controller ) and the disc eject button, keep both those buttons held in and press the Xbox power button once
only.

The Xbox should power up, keep bind and eject held and hopefully you'll get the troubleshooter up, when you do then let go of those two buttons. From the troubleshooter select the option to reset the xbox and select the Reset and keep my games & apps option.

If the troublshooter doesn't come up first time then try the process again.

The reset will take maybe 5 minutes or so, the Xbox may also update again during the process, if all goes well then you'll need to add your account/s back to the Xbox, when you do that be sure that you
do not select Get a new account otherwise you'll have all sorts of issues, just enter the email address and password for the account/s you want to add to the Xbox.

Once that's done then with a little bit of luck your Xbox will be back to working order.

Good kuck

Eggs

try to powercycle it by holding the power button for 10 seconds and turning it back on.

Tried that! It froze part way through the re-set up.