Xbox one will sign me in, but cannot access the home screen or guide

Discus and support Xbox one will sign me in, but cannot access the home screen or guide in XBoX on Consoles to solve the problem; I've been using my Xbox offline for about 2 weeks, and it has been fine, now since I connected to the internet again and updated the Xbox, it will sign... Discussion in 'XBoX on Consoles' started by FlyinGxNimbuS93, Mar 23, 2018.

  1. Xbox one will sign me in, but cannot access the home screen or guide


    I've been using my Xbox offline for about 2 weeks, and it has been fine, now since I connected to the internet again and updated the Xbox, it will sign me in but will only present me with a black screen and I cannot access the guide. My Xbox itself was working
    perfectly fine before This update so it's a little bit suspicious that it isn't no longer in working order, what can I do to stop this as I have tried a hard and cold reset my multiple times to no avail?

    :)
     
    FlyinGxNimbuS93, Mar 23, 2018
    #1
  2. My Xbox One home screen fades to a black screen

    My Xbox One starts up and signs me in but then it shows the home screen for a second then fades into a black screen. I can still access the side menu and play games but whenever I go to the home screen it fades into a black screen. I tried the cold reset
    but it didn't help.
     
    RebelBarricade, Mar 23, 2018
    #2
  3. Reeecey B
    Reeecey B Guest
    No Home screen

    After a recent update with the preview dashboard my xbox one my home screen won't load. I can use the kinect voice commands to access my games and apps but there is no home screen or feed. I can also snap things like my friends list and also sign in and
    play
     
    Reeecey B, Mar 23, 2018
    #3
  4. Xbox one will sign me in, but cannot access the home screen or guide

    Hi there!

    Unfortunately, it sounds like the update did not fully complete.

    Let's use the
    update guide
    to try that once more or attempt an offline updated for the console.

    Post back and let us know how that goes!
     
    Mister Getafix, Apr 1, 2018
    #4
  5. Mister Getafix Win User

    Xbox one will sign me in, but cannot access the home screen or guide

    Hi there!

    Unfortunately, it sounds like the update did not fully complete.

    Let's use the
    update guide
    to try that once more or attempt an offline updated for the console.

    Post back and let us know how that goes!
  6. Bodski1 Win User

    Xbox One - Black Screen Of Death

    All connections are fine to my Xbox as the loading screen comes on for a few minutes then goes away, sometimes after about 15 minutes of the black screen it shows my wall paper and a few apps/games but I cannot access them or go to my games and apps, my Xbox is extremely slow otherwise and I can’t even access the guide. After 5 minutes of being on the Home Screen it goes off by itself, making me repeat the whole process all over again.
  7. dempup Win User

    Game share

    Gameshare:

    • Press the Xbox button on your controller to open the guide.
    • Scroll left to the 'Sign In' tab.
    • Select the 'Add new' option.
    • Either get your friend's Microsoft account email address or phone number plus password they use to sign in, or let them sign in on your Xbox One.
    • Review the privacy statement summary, and then select 'Next'.
    • Set your preferences.
    • Press the Xbox button on the controller to open the guide, and then choose 'Home' to return to the Home screen.
    • Scroll left from Home, find and select your friend's gamertag, and then select 'Sign in'.

    Now your friend's Xbox profile is on your Xbox One, but there's one more set of steps to follow before you have successfully got their games.

    • While signed in with your friend's Xbox account...
    • Press the Xbox button on the controller to open the guide.
    • Select System > Settings > Personalization, and then select My home Xbox (settings can be found in Apps if you're struggling to find it).
    • Select Make this my home Xbox to designate the console as your home Xbox.

    Once this has been done by one party, the other person should do the same for the other account. At the end of the process your Xbox One will be set up with your friend's account using your Xbox One as its home Xbox, and your account
    will be using your friend's Xbox One as its home Xbox. Now you can sign in with your own account and still have access to your friends games.
  8. CAshoreline Win User

    xbox button doe not display the guide

    Exact same thing is suddenly happening to me. The sound of the guide loading is played, the screen dims, but the guide is not visible. It’s almost like it is appearing behind the dashboard. It’s also making it not possible to sign out or to access settings.

    What do we need to do to resolve this?

    For reference, I am on an Xbox One X
  9. LAZARg Win User

    Black screen

    Hello, exact same problem here, just started yesterday.

    No amount of restarting/replugging is helping. Changing monitors/cables doesn't show any improvement either.

    I cannot access the guide, But if I hold the power button on my controller it gives me the power down / restart options. This is the only thing that will show up on my screen. Game invites will pop up on my screen and I can accept those.

    I was even able to start a game on the console by launching it from my phone app, But I cannot accept party invites or access the home/guide other than power options currently.

    Hope this helps!
Thema:

Xbox one will sign me in, but cannot access the home screen or guide

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