Xbox One Wifi Hardware problems

MaxDuckworth · Jan 19, 2022

Last month my xbox suddenly stopped connecting to my wifi, wich was weird because it would connect to my hot spot perfectly fine and other thing in my house would connect perfectly fine. It was frustrating, I tried everything, factory reset, power cycle, manually imputing IP, DNS, max address. Nothing worked until randomly one day i tried and it connected. A couple weeks went by and now here we are again, 4 days ago in the morning it worked and than 3 hours later it disconnected again and still won’t connect but my hotspot works. I’ve tried everything you could think of except a wired connection which is impossible for me to do. Any help would be appreciated. I’m assuming it’s a problem with the xbox, since i’ve had it since it’s release in like 2015. And yes i’ve tried moving it closer to my router they were side by side and wouldn’t connect

:)

MaxDuckworth

Do you know any sort of price that could be attached to this repair and if maybe it would be worth it to just buy a newer xbox?

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

That appears to be a hardware issue and the console will need to be repaired. Since it isn't under warranty anymore I'll suggest you take it to a local departmental store so their repair department can fix it for you and you can take it home the same day.

liamputman

Hey FREEHANDX1,

I would like to apologise for the inconvenience caused to you,

Will any hardware problem the best solution for longer life of the console is to request a repair if it can't be fixed you'll be sent a new console for free or at no extra charge if your console it out of warranty >>>
myservice.xbox.com/en-US sign in and press problem with devices and select the correct registered device if none are shown you can register your console using the register button and typing in
the serial number of the console what can be found on the stick on the bottom of the console,

If you can't compete the repair request then contact the phone team to compete it for you >>>
support.xbox.com/.../contact-us then select Xbox one, system, request phone call or press call us directly,

I hope this was helpful and answered all your questions

FIZZY LP

Manny on Xbox

its says i have a hardware problem when i try to connect wireless my wifi is connecting to everything like my phone laptop but not my xbox one

Pain130798

if you can connect your console to the ethernet cable you should do it, the you should try to connect your xbox to another wifi web, like your phone as a hotspot, then you will know if that problem is you xbox or the wifi network, if it's your console,
you take it to a microsoft store because it could a hardware problem

Xbox One Wifi Hardware problems