XBOX One Wifi disconnected when "starting"

when i disconnected the wifi and connected again it worked again (the wifi for my xbox)

my Xbox wont le me get past the grey loading screen. and when i disconnect the wifi and start the xbox back up, it does the splash logo and freezes on a black screen

Hi there (sorry for my english mistakes)

I have probably the same issue.

When I start or restart my Xbox one X it doesn't connect to my wifi network. The name of the wifi network is written but there is no connection

I have already try :

- To restart my router ==> I didn't change anything for month and it worked well with my first xbox one and my actual xbox one X before this issue. All my other devices (smart tv, phone, computer) are well connected to my wifi

- To reconnect the xbox one x to the wifi with Settings / system / network / disconnect and then new connection

- To power cycle the console, holding the start button for 10 seconds until the console shut down and disconnecting and reconnecting the power cable

- To restart after clearing the mac adresse

- To do a factory reset ==> The first start after the reset, i can reconnect the console to the wifi network (so I think I have no issue with my router), but if I shut down the xbox or restart the console. I lose the network. I have to do a new factory reset
to reconnect the console

Thank you for your help.

Are you using a wired connection or WiFi to connect to your router?

If using WiFi and 3rd party headset Disconnect the headsets or look for other

Wireless interference that may be causing these dropouts from XBox Live when you are updating.

A wired connection causing dropouts may be a Faulty cable or port on your router.

my xbox disconnects, but I think because of the mobile phones and wifi, but I turn my phone wifi off and it works fine, it it's not completed then I just click download again and it starts from there it finished.