Xbox One: When I try to play a Xbox 360 game it freezes on the Startup Screen or the Xbox...

Hey there, so it sounds like your console is freezing when you play this game? Let's start with the steps here: Xbox 360 Screen Freeze | How to Fix Xbox 360
Screen Freezing. In particular, let's see if installing the game to your system may help!

Hey there Bikehauler!

Sorry to hear that you're dealing with this freezing issue while trying to play with your console.

I doubt that it is your avatar. It might be stemming from a problem with your console communicating with Xbox Live or running the game period.

If you don't mind me asking, which console are you playing the game on? Xbox 360 or Xbox One?

If you are having problems trying to run the game on the 360, I suggest trying the steps here on our support article entitled

Xbox 360 Screen Freeze Solution.

One the One, I'd say your best course of action is for you to try the steps on "My Xbox One game won't start or freezes during gameplay".

If and when you get a chance, try either of the pages that apply to your model of console and let us know how they helped in resolution of your issue.

Hope this info was helpful

Thanks!

Sorry to hear you're having problems with your 360. Which kind of 360 do you have, and when is it freezing? Are you trying to play a game, or is it locking up on the dashboard? You may want to have a look at the troubleshooting tips here:

support.xbox.com/.../xbox-360-screen-freeze

Hi BlackSamurai24,

Thanks for your post. I understand you are experiencing an issue with Gears of War 2. Do you mind clarifying whether you are attempting to play on the Xbox One or the Xbox 360? If you are on the Xbox One, please check out this article:
Game Freeze Solution; if you are playing on Xbox 360, visit:
Xbox 360 Screen Freeze Solution.

I hope this helps.

Hello there @NathanOneal2, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. The crashing or freezing of a certain game/apps is generally related to the network which is why I will provide you with the official link to all the troubleshooting steps that can help sort this out for you. Before going through the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to clear your Mac address and perform a quick power cycle:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists after the previous steps have been performed, here is the official link to all the troubleshooting steps that can help sort this out.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the troubleshooting steps mentioned on the previous link weren't helpful, I have another link for you that could help you take care of the situation! Here is another and a more narrow link related specifically to game crash, and game freeze related issues:

The link: Troubleshoot game issues on Xbox | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!