Xbox One Update Preview Code Disappeared from Inbox

nalexander50 · Jul 20, 2014

I was invited to the preview program by [Mod Removed] about a month or two ago. I DID receive me Xbox message with my token to be accepted into the preview program. Since I was in the middle of stuff, I did not get to redeem my token. So
here it is a few weeks later and I tried to go back and redeem my code but ALL my Xbox messages are just GONE. I did not delete my messages, and nobody else in my house has access to my Xbox nor would know how to get to my messages and delete them nor would
have any motive to do so. I contacted Xbox Support and they told me to post a topic here. I am severely disappointed. Is there anything that can be done?

:)

ret808 2 · Jul 20, 2014

Doom 1 and 2 codes.

My message with the codes disappeared from my inbox.

BDFilm007 · Jul 20, 2014

Halo 3 ODST

Hello,

I didn't get to the message in time to retrieve my code for Halo 3 ODST and it has disappeared from my Xbox one inbox. Can this code be retrieved? Thank you

onyxishere · Jul 21, 2014

Sorry to hear it. As the code was for the preview perhaps the message was time limited. Have you checked to see if your messages still exist here on the forums?

live.xbox.com/.../Messages

If it's truly gone then have your friend resubmit you again to see if you get it.

onyxishere

Sorry to hear it. As the code was for the preview perhaps the message was time limited. Have you checked to see if your messages still exist here on the forums?

live.xbox.com/.../Messages

If it's truly gone then have your friend resubmit you again to see if you get it.

caffeinerobot89

Hi, I'm in exactly the same situation. I have the email but I never redeemed my code, the message has now disappeared from my messages inbox. Is there any way to get a replacement code please? Thanks!

Mister Quimby

Hey there xBucK3yE Gh0stX!

I've sent you a Forums Private Message. You can check those by clicking
HERE. =)

onyxishere

You haven't lost the codes, the message only has a limited time before it disappears. You have two choices here.

1. Wait until you receive another message from Xbox Live at which time you'll see all your previous messages from them

2. Post your issue in this forum https://forums.xbox.com/en-CA/forums/0d7dc557-ea57-4938-a0e8-7f05d0a019fe_e2e46498-6402-4c6a-b958-69...
for a response from support with some help

onyxishere

I believe you were informed incorrectly. Items disappearing from your account is considered a billing issue, not a preview issue. A preview issue would be something that impacts your gameplay such as not being able to get online or the game or console
crashing, not items disappearing.

However, if you would like to make sure the preview people know about this you should post to the preview forums https://forums.xbox.com/en-CA/forums/6937b0de-f1dc-422c-a331-bdd036790d88_5076b182-0c50-4690-a730-cd...

In the meantime though, you really should continue dealing with phone support in regards to the matter of paid items disappearing from your account.

Xbox One Update Preview Code Disappeared from Inbox