Xbox one update messed up my 360 games can't hear NPC's

I am having the same problem ever since they updated my Xbox One it has to be that something they did. I know it's not my surroundsound because it does it even when I don't have it on and I have an old TV you either can't hear the NPC's at all or it's so
unbelievably low that you can just barely hear them . PLEASE if anyone knows how to fix this let me know. PS it was not like this before the Xbox one update it was fine I even have issues with Skylanders Imaginator's Xbox one game there's no sound on it either
when you're talking face-to-face to an NPC Xbox please fix this problem!!!!!!!

Now this has to be the worst bug it the game. The whole thing is messed up. After the latest update. No sound at all and you can't hear anything.

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Its only my Xbox getting this issue every thing else connects fine, also its not just WiFi, it happens on the wired connection as well, personally as stated I think ms messed up when my 360 updated, but as you can't roll back updates

I am here to report an issue with my game evry since one of the updates my game is messing up hire is a small lest (1)i can't look around in the game with the right analog stick but i can move forward left right and back and the scrrn i looking in one direction.
(2)i cant load any of my creative games without it freezing up(note). I tried messing with the control buttons on the Xbox 360 to see if that was the problem but it wasn't I tried going through settings and options to see what the issue may be so that's why
I came here to see if it's possible to fix it