Xbox One TV Resolution Stuck in 640x480

NickVonSlick · Oct 14, 2017

My Xbox One, as of today, is now officially stuck in 640x480. I have never used this mode before, always have had 1080x720 used as my default through yesterday. It got stuck in this today and I am unable to change it to any other
setting, it is only letting me use it in 640x480. I have tried many things, including restarting my console, changing the auto-select, and the HDMI port three times in three different ones. What should I do? I would prefer to avoid shipping it in if possible,
but if not, I will.

:)

phugor · Oct 14, 2017

Xbox one resolution

If you switch your TV connection settings in the Xbox One settings from "Auto-detect" to HDMI or DVI it will display the only resolutions the Xbox One is capable of even if your TV doesn't support some of those resolutions. You can set it to 1080p, but
if your TV doesn't support it the screen will go black. If you set it to 1080p and your screen didn't go black then your TV accepts 1080p, but your TV might scale it to 720p.

Unfortunately, many TVs don't accept either 1080p or 720p, so without 1080i output the Xbox One is forced into standard definition 640x480, which by Microsoft's own admission is not recommended. 640x480 resolution on a system meant to display in HD looks
terrible and it makes the Xbox One look worse than the Xbox 360. Many of the Xbox One's main features do not even work in 640x480 like the big app tile goes to a black screen and when snapping apps the left screen goes black. Not to mention that any on-screen
text is illegible and the system is letterboxed even on a widescreen TV because 640x480 is a 4:3 resolution.

Microsoft could easily fix this by adding 1080i output in an update, but they have been ignoring this, even though it is one of the biggest requests on their new feedback site.

BBH4LL · Oct 14, 2017

Unable to reset display settings via Eject+Power

I also had this problem, I found that my tv runs 720 to 1080p. When I switched the settings and reset the resolution it changed my Xbox display settings to 640x480 which my tv didn't support. To change the settings I had to use an older tv that supported
640x480 and changed it back to 1080p. Placed the hdmi into my tv and it was running as normal

brandiesel1 · Oct 14, 2017

I would try a factory reset. Make sure to select the option to keep games and apps. Read the link below. Let us know if this helps.

Reset Xbox One Console to Factory Defaults

Boom B00M Boom

Repost:

Xbox One S stuck on 640x480 (480p) Resolution (in monitor)

brandiesel1

I would try a factory reset. Make sure to select the option to keep games and apps. Read the link below. Let us know if this helps.

http://support.xbox.com/en-IE/xbox-one/console/reset-console-to-factory-defaults

jambo2929

Hi Boom,

Thanks for the link but nothing from the thread or these others have helped.

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-one-s-stuck-on-640x480-480p-resolution-in/623d6774-1d31-48f5-94f8-dd02479ee536

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-one-video-defaults-to-640x480/c4e012b4-b51f-4496-bf2f-7f8e31879adb

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-one-640x480-only-option-on-resolution-under/139a2a83-4f7a-4cc6-a730-c12e6f3e1ab3

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-one-640x480-only-option-on-resolution-under/139a2a83-4f7a-4cc6-a730-c12e6f3e1ab3

https://answers.microsoft.com/en-us/xbox/forum/all/stuck-in-640x480-fixed/1b0c6ac9-c274-4078-95d2-7ce6e0b5dea4

There are a few others I tried from non-microsoft forums but they just repeat the same troubleshooting suggestions from above.

Christopher Revoredo

Hi there Zach welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Unfortunately, this is one of the symptoms of HDD issues with the consoles, try the reset but like this:

1. Turn off your Xbox using the power button on the console.

2. Once your Xbox has completely powered down, unplug the power cord from the back of the console. Don't simply unplug the cord from the wall's electrical socket — it must be disconnected from your Xbox.

3. Wait for 5 minutes, and then reconnect the power cord to both the Xbox console and the electrical socket.

4. Let another minute pass.

5.-Press the Bind and Eject buttons, and hold those buttons to keep them pressed.

6.-Then, with the Bind and Eject buttons held, press the Xbox button.

7.-Let go the Bind and Eject buttons after the second power-up tone.

8.-Thereafter, the Xbox One should start up at the Xbox Startup Troubleshooter.

9.-Select Reset and keep my games and apps.

phugor

If you switch your TV connection settings in the Xbox One settings from "Auto-detect" to HDMI or DVI it will display the only resolutions the Xbox One is capable of even if your TV doesn't support some of those resolutions. You can set it to 1080p, but
if your TV doesn't support it the screen will go black. If you set it to 1080p and your screen didn't go black then your TV accepts 1080p, but your TV might scale it to 720p.

Unfortunately, many TVs don't accept either 1080p or 720p, so without 1080i output the Xbox One is forced into standard definition 640x480, which by Microsoft's own admission is not recommended. 640x480 resolution on a system meant to display in HD looks
terrible and it makes the Xbox One look worse than the Xbox 360. Many of the Xbox One's main features do not even work in 640x480 like the big app tile goes to a black screen and when snapping apps the left screen goes black. Not to mention that any on-screen
text is illegible and the system is letterboxed even on a widescreen TV because 640x480 is a 4:3 resolution.

Microsoft could easily fix this by adding 1080i output in an update, but they have been ignoring this, even though it is one of the biggest requests on their new feedback site.

Xbox One TV Resolution Stuck in 640x480