Xbox One TV audio issue

Discus and support Xbox One TV audio issue in XBoX Games and Apps to solve the problem; I have a Centurylink Prism box and a Proscan 1080p HDTV (Cheaper brand). My cable was fine and working great on the xbox and, like many users Ive been... Discussion in 'XBoX Games and Apps' started by ToneyJungle, Jan 11, 2014.

  1. ToneyJungle
    ToneyJungle Guest

    Xbox One TV audio issue


    I have a Centurylink Prism box and a Proscan 1080p HDTV (Cheaper brand). My cable was fine and working great on the xbox and, like many users Ive been reading about, it one day wouldnt come back up. After restarting and rebooting the cable box and xbox i
    was finally able to get the picture back but the TV section no longer has any sound. I still have sound with games, netflix, etc. Any clue on what this is or if i should restart again? Thanks

    :)
     
    ToneyJungle, Jan 11, 2014
    #1
  2. S99YAS 85
    S99YAS 85 Guest
    Xbox one s 4k / audio cutting out every 30 secs

    Hi

    having some audio issues with my one s via home cinema, details below

    UE48JU6400 = 4k Samsung TV

    HT-J7750W = Samsung blu ray 7.1 home cinema 1080p with 4k upscale

    Setup connection sequence - Xbox One S > HT-J7750W > UE48JU6400

    Problem - Unable to set xbox to display 4K resolution but audio works fine

    Setup connection sequence - Xbox One S > UE48JU6400 (Using ARC) > HT-J7750W - This allows the 4K with HDR settings to be available and display correctly

    Problem - Audio cuts out every 30 seconds for 1 - 2 seconds

    Troubleshooting carried out -

    Switched audio to tv speakers, this resolved issue

    Connected optical cable from Xbox One S > HT-J7750W, changed settings on xbox to allow optical audio still same issue

    Tried another HDMI cabe from Xbox One S > UE48JU6400, still had same audio cutting out issue

    so issue seems with the audio getting from the tv to the home cinema i would assume, anyone else having the same issue?

    Additional Research of issue - Have looked in to this issue online and some people had the same issue with LG tv's which has now been resolved by a software update to their tv.
     
    S99YAS 85, Jan 11, 2014
    #2
  3. LeeWalk [MSFT]
    LeeWalk [MSFT] Guest
    Live TV delayed audio

    Same audio delay issue with my setup:

    - XBOX One plugged into Sony Bravia TV HDMI Input 1

    - Direct TV HR22 plugged into XBone HDMI In

    Thanks, Lee
     
    LeeWalk [MSFT], Jan 11, 2014
    #3
  4. Iautorenewedu
    Iautorenewedu Guest

    Xbox One TV audio issue

    To be honest, it sounds like a funky HDMI cable. Is your second cable rated 2.0 or better?
     
    Iautorenewedu, Jan 11, 2014
    #4
  5. BodyBag UK Win User

    Video and Audio Delay HELP!

    Sky HD box to Xbox One input, xbox output to tv. no splitters. I have no external sound system so delay is on hdmi audio. Sky HD direct to TV has no audio/video sync issues, audio delay is only present with Xbox one in the circuit.
  6. WOGwald Win User

    live tv audio stuttering

    I too have audio issues with Live TV thru XBOX ONE. DirecTV Genie unit. My audio will drop out for a very short period and then come right back.

    Minor issue but annoying.
  7. Bazajaytee Win User

    Audio still cutting out after second Xbox one

    Also, try to hook up your TV through your Xbox One, see if the audio cuts out there. That might help narrow the issue down. If the audio doesn't cut out it is another issue, perhaps HDD reading related when games can't read the HDD quick enough to play audio
    properly, if audio does still cut out but not when the TV is plugged into the TV directly then it could be HDMI port/cable related.

    Also, try plugging your Xbox One into a different HDMI slot on your TV if you have multiple and see if it is the TV port causing the cutting out.

    You really shouldn't run your Xbox One at 1080 if your TV is only 720p. You won't see any improvements and are just adding extra work onto the Xbox for no real benefit. If you switch TV to 1080p later then by all means change the console setting.
  8. CHERRYxMUSTANG Win User

    Audio crackles and pops

    I have been having a similar problem with audio pops and crackles.

    When I have my Xbox One connected to my TV with an HDMI cable and my surround sound receiver plugged into my TVs optical out port the audio pops and crackles (only from the Xbox One, not from any other audio source going into my TV and out to the receiver.)
    Yet if I plug my receiver directly into the Xbox's optical port the audio plays normally with no distortion whatsoever. I even tried replacing the HDMI cord but got no results that had no popping or crackling in the audio. Hence leading me to believe that
    the HDMI port on the Xbox one is having trouble sending audio to the TV through its HDMI cord as I even tested each of my 4 HDMI in ports on my gaming TV and my living room TV that achieved the same exact popping and crackling audio issues.
  9. Iautorenewedu Win User

    Xbox One TV audio issue

    To be honest, it sounds like a funky HDMI cable. Is your second cable rated 2.0 or better?
Thema:

Xbox One TV audio issue

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