Xbox One turns on and then just goes to an all black screen

Hiya4210 · Dec 4, 2019

Friday morning I started up my xbox with no problem, I bought some black friday stuff, downloaded it, and then left for a good chunk of the day. Later, I came home and went to get on my xbox, it started up okay with the xbox logo screen, and then it went
to an all black screen when it gets to the home screen. I still get the little message where it says hi to you, and I can still hold down the home button on the controller to get the option to turn off console/controller, but everything else is black. I've
tried a hard reset where I held the power down for 10 seconds and unplugged for 5 minutes, I've tried holding the eject disc button and power button, which did lower the resolution, but still ends up with black screen. I've also left it running for 15 mins
on the black screen to see if it fixes itself and it did not. Is this problem happening for other people or is there an easy fix for this? Am I gonna have to get it repaired? (Sorry if this question has already been asked!)

Thanks and hope you guys can help!

:)

AquarrzSudnnym

This is happening to me , but I'm in the insider's. It's a black screen but if I hold the xbox button it dose show the option to shutdown or restart. If I back out of it my home screen shows. Strange one . 🤔

I'm in ASA insiders, and find it's better to do a Full shutdown after an update,

(2-3 a week). I also have Energy save mode not Instant on and do the updates manually.

It's good practice to do a Full shutdown at least once a week if you use Instant on, imo.

Hiya4210

I ended up having to download the update onto a flash drive and then update the xbox from there, I've got it all fixed now, Thank you!

kev edin

This is happening to me , but I'm in the insider's. It's a black screen but if I hold the xbox button it dose show the option to shutdown or restart. If I back out of it my home screen shows. Strange one . 🤔

NeoDan123

I get this on some occasions. It is a easy fix.

You will have to perform a hard reset/power cycle on the console.

Press and hold the Xbox logo on the front of the console until it switches off, waiting atleast 30 seconds before switching it back on.

M3tal Daz3

Check this link for a possible solution: https://support.xbox.com/en-US/xbox-one/console/tv-or-monitor-screen-is-blank-while-connected

Xbox One turns on and then just goes to an all black screen