Xbox one turns off within seconds of turning it on.

tolleys · Apr 26, 2019

Our Xbox one recently started faulting. When you turn it on you hear the hard drive spin up but within seconds it turns straight back off again. Power supply light is working normal.

I read somewhere to get a hair dryer and blow hot air into the vents which bizarrely worked straight away! However it's done this now 3 times within a few weeks. The Xbox is cold so isn't an overheating issue. I've had the cover off and blown compressed
air through.

It's working okay again at the minute but I'm sure it will happen again within a few days. Any ideas?

:)

ThisGameIsSucky

I'd recommend getting the console looked at professionally/getting it serviced by Microsoft. If you have an actual brick and mortar Microsoft store near you take it there...if not get online a see about scheduling a repair. I've personally never had to
get mine repaired but I've had to help a friend get it sent off before because he wasn't sure what to do about a similar issue. Be careful about "fixing" things yourself. The consoles have warranties for a reason, man! Just get it looked at is the bottom line...self
fixing isn't a thing you should ever do because it might break it even more.

Galaxy Golden

You should definitely try to contact support about this and get your console repaired.

XBF Chris J

Hello Tolleys,

Thank you for posting here on the Xbox forums. Sounds like your console may be in need of repair. If you haven't already though, check out this link :

Troubleshoot Xbox One unexpectedly turning off

For repairs, you can set them up here :
Device service and repair

Keep in mind that we do not discuss self repair on these forums as per the
Forums guidelines. This includes any discussion regarding opening up your console.

EY0B

I tried, it got cancelled again.

EY0B

Heck, I thought this was xbox support.

Xbox one turns off within seconds of turning it on.