Xbox One turns off on its own

Shivansh Agrawal · Dec 8, 2022

My xbox one turns off on its own after about an hour or two of playing and then when i try to turn it on immediately after, it plays the startup sound with the startup screen on the TV but then immediately turns off without the shutdown sound. It isnt the common power brick issue as the brick turns white when i turn it on and is a solid yellow when the console is off.

I tried everything on the xbox support website. Power reset, vaccume cleaning the vents and also resetted my xbox but nothing worked. I thought it was an overheating issue as the fan is pretty noisy but i tried turning it on today after one hour of when it first turned off. It was completely cooled down but still it shut down after just a few seconds. I cant give it on service as it is the original xbox one and it has been almost 10 years. No question of warranty and its out of service.

:)

Kathy A.

Hello Shivansh Agrawal,

We hope you are doing well. Thank you for posting in Xbox Forums.

Based on your description, your concern is related to the hardware of Xbox One Console. We understand that you wanted to have this fix unfortunately, there is no longer any offer for out of warranty services or repairs for Xbox One Console.

We know how important it is for you to get back to gaming, should you like to choose a newer console for your games, you may try to check this link: All Xbox Consoles | Xbox

If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.

Sincerely,

Xbox Forum Moderator

Microsoft Community

MrNoyzeyBoy98

Like I have said it is none of those it is too do with my power on/off button.

Mister Mascot

Like I have said it is none of those it is too do with my power on/off button.

If the above steps didn't do the trick and you believe it may be the power button. We'd suggest trying to power down the console and wipe down the front of the console, including the power button with a soft dry cloth. It's possible there is some debris
which is resting on the pressure point and causing this issue. If that doesn't help, your console may need to be serviced.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Miss Ghidorah

Hi there!

Sorry to hear you're experiencing this issue. Have you changed the console settings so it doesn’t turn off automatically? Additionally, have you cleared your persistent storage? You can do this by:

Scroll left from Home to open the guide.
Select Settings.
Select All Settings.
Select Disc & Blu-ray.
Select Blu-ray.
Select Persistent storage.
Select Clear persistent storage.
Turn off and unplug your console, and then wait 5 minutes.
Plug in and turn on your console, and try streaming the content again.

One last question: are you wired or wirelessly connected for your Xbox One? There are some wireless routers have settings that may cause your Xbox One console to shut down randomly. An example would be a power-saving setting or network setting may cause
your console to shut down.

Let us know so we can best help you out!

MrNoyzeyBoy98

Hi there:

I am trying your first option but it is unlikely going to work, also I am wireless.

Xbox One turns off on its own