Xbox One - Turns itself off & wouldn't read game discs..

LONGY76 · Jan 1, 2014

My 2 sons and I have 3 Xbox Live accounts between us. I bought an Xbox one from just before Christmas for my son, and wrapped it up. On Boxing Day my son opened it and it was faulty (the machine turned itself off after the first update and would not restart).
To my disappointment, and after several hours online and on the telephone, Microsoft would only exchange the faulty machine if I had a credit card (which I do not), and so I had to borrow a friend’s credit card to place the retainer on, so a new machine could
be sent as a replacement.

I was in the market for a new console, so I decided to purchase another Xbox one from Argos on 28th December 2013 and give it to my son, whilst the replacement was on its way. This worked fine.

I have today received the replacement machine from Microsoft. The courier was under no instruction to take away the faulty machine and so I now need to make arrangements for that to be collected and sent back next week, for the retainer to be lifted. This
whole situation has cost me 20hours+ of fannying about.

Upon switching the replacement on and getting myself excited at the thought of playing Forza 5, it soon materialised that this new machine would not read game discs (the discs work fine on the other Xbox one). After several hours online and on the telephone
again I now need to send this one back too (another retainer needed). This means I have spent £900, got £660 pounds of retainers on my friends credit card AND I have 3 Xbox ones in my house with only 1 of them working. Not to mention the amount of Xbox Live
time that we are paying for that we can not use. I am so upset, frustrated and angry, in retrospect; I very much wish I had opted for the Playstation 4 instead.

:)

game-leper · Jan 1, 2014

My Xbox One **** the bed,again

mine sometimes will lose tv connection between games, and sometimes doesnt read new disc. but it tends to fix itself or by turning off and on. i dont want to exchange it cause seems like to much work. sorry that happened to you though

philip18 · Jan 1, 2014

power on

My xbox one turns itself on after I turn it off, how can I stop that? Power mode is set to energy saving, & auto up dates are turn off.

Mister Cerb · Jan 2, 2014

Hey there Longy! I'm sorry to hear about that situation. I can certainly understand how this could be a frustrating experience.

If you haven't already, I suggest using the
Contact Us page to set up a support call with a specialist who will be able to work through your options with you.

Let us know how that goes and if you have any questions. ^_^

H3m S3lf

Im back to no audio/video. I put a disc game in, box wouldn't read disc.. I turned it off when had dinner.. ... now I'm back to no audio or video....

DraftMartyjones

The disc itself contains a license to the game to allow you to play as well as the game itself. When the Xbox loads up the game all it has to do is check the license and no longer reads off of the disc itself. The game on the disc is only utilized for the
install process and not playing.

xSAMCOx

Havent read up on answers on this but its a easy fix. Just set the Xbox one S at 1080p and to enable 4k from Apps n disc. This turns off HDR going from a movie to the dash.

And looks better as Xbox S upscales to 4k on games worse than a good tv does itself.

SloppyJalapeno

Yup... what, did they cut corners with crappy *** discs?

-

Get this, I turned on my 360, game doesn't show up, eject put back in same thing, so I hit play disc. Well, it boots up, kicks me off live then dashboards itself(WTF) take it back out, look at it it's all fine. Insert disc and the xbox starts making the
loud noise of it trying to read the disc but extra trying! Are Microsoft and Turn 10 Not partners? I thought they were.

-

We can't be the only ones with this problem.

ezdoesit510

This has happened to me and it is a disc drive problem. The disc drive is having problems reading the disc. If it is under warranty i would suggest you send it in for repair. The problem will not fix itself, but will only get worst.....wont read disc no
matter how many times you turn on/off your console. It will cost $100 to fix out of warranty.

Xbox One - Turns itself off & wouldn't read game discs..