Xbox one Turn off suddently.

Hi

Can you please try connecting the power supply directly to a wall outlet then try again to see if the same thing still happens.

I would recommend checking this page for troubleshooting steps. Let us know how that goes, and we can investigate
further if needed.

Not 100% sure, but it might unfortunately be another bug. I've seen some others have the same issue. For example:

https://old.reddit.com/r/xboxone/comments/fmrefm/the_new_ori_keeps_shutting_down_my_x1x/

I know it was also happening with a Call of Duty game too:

https://answers.microsoft.com/en-us...consoles/afa37235-2f71-4e5f-85a2-e55459f03a3a

Might be something to do with the console(s). Hard to know for sure if there isn't an error message.

Good to know! Maby this ori and Will game caused the system unstable, i havent had this issue before i installed that game.

There are a few other things to take a look at, but if you could provide some more information it will help us decide the best troubleshooting steps. You said this has happened across multiple games/apps, but does this happen about the same time the system
has been on? For example did it shut down after about 1 hour or use or 2 hours of use or were the times different enough to notice?

Do you have the option to try plugging the Xbox into another outlet (not the second outlet on the same plug, but of a different location entirely) and test if it also happens there? Or is it connected to a power strip?

Let us know, I'm happy to help troubleshoot with you for this.

Hello. Thank you so much for the support.

First time it ever happened i had played call of duty warzone for two hours, then when i launched ori and the will game right after it shutted off on the loading screen.

In next couple days i only play call of duty again, and ori and will works just fine.

When i launched the web browser and loaded up a page the same happened, 4 times i tried to turn on and use the browser but it continued to shut down, but playing games working fine for now.

Next step was to hold the powerbutton on the console, and plugging out the power cable for 10 seconds.

Now the web browser still froze, but second time i tried today and it was like the browser was reset with a start page only, and now it works just fine.

Very strange that it happen sometimes here and there, and it have never happened under playing call of duty or fortnite so far the 1.5 years i have using it.

The cable is plugged directly into the wall outlet.

Yes im going to test another outlet, but the one in use isnt old or anything wrong with it (had electrican here just a couple years ago)

It can happen on a cold machine just started up or when it have been on for hours, dosnt seems to have anything to say.

I Agree and that should be resolved best of luck you have my vote