Xbox One taking a long time to start up when setting up Xbox One X at the same time

Hi, Angela! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you are experiencing issues with your console.

I believe additional information is needed.

If you don't mind, I'd appreciate it if you answer the following questions:

• The console you are having trouble with, is it the original Xbox One model?

• Do you have any external devices plugged into your console?

• Are you getting any error codes/messages when you attempt to launch a game or app?

Thank you! I'll be looking forward to your reply.

Best regards.

Hi there,

I have experienced slowness and weird behaviour when starting my Xbox console, which was caused by a failing external storage device. If you have a storage device connected then please disconnected it and see if that improves it.

Usually having multipe consoles powered on at the same time shouldn't be an issue, only network related issues can be a thing, but that results in download slowness and connection issues, that shouldn't result in slowness itself on the console when browsing the dashboard.

Do you have kinect...uh connected? I had same problem, unplugged kinect and it boots normally.

Are you able to use a USB drive in lieu of the hdd? Perhaps the hard drive is just going faulty. I had one hdd do the same sluggish stuff before and everytime I could make it to storage under settings and begin deleting the corruption it would either freeze
in mid deletion or the corruption would return the next time I would boot the console. It kept happening until the hdd caused a general hardware failure known as E68, which relates to a bad hdd. Try a different hard drive or a USB thumbdrive and recover your
gamertag to the new device. Then boot the console into Xbox live and see if that solves the issue. This will determine if it's the console, hdd or network.

I've been having the same problem with my 4 gb 360. It takes 15 minutes to get to the dashboard and another 5 to read a game, even if the game is on the HDD. It also will no longer go on Xbox Live but goes on the internet just fine. I have done all of the
above too with no changes. By the way this is my 3rd console, the 2nd slim.